Export the Workgroup structure as backup to restore it in future

Service Desk
1

HI all,

One of my customer wanted to disable current Workgroup structure and suggested to create another simple structure in workgroup for temp basis.
My ask is,

  1. if there is any option to export the Workgroup structure as backup which can be restore in future?
  2. if can we disable current structure while new structure is live.

Note: Once temp phase is completed from customer end, they wanted the old structure to be make live.

2

There is currently no option to disable a workgroup; the only available option is to delete it.

If a customer wants to disable the current workgroup and create a new one, they can delete the current workgroup. We can then re-enable it from the backend later, as we maintain the status of a deleted workgroup as 2 in the backend.