SapphireIMS supports password reset self service feature using secret pin and security question or OTP with E-mail or SMS. Please refer our online help link on how to configure and use it -
https://www.sapphireims.com/help/Security_Settings.htm
https://www.sapphireims.com/help/preferences.htm
https://sapphireims.com/help/Forgot_Password.htm
If secret pin and security question based password reset is needed, we need to enable following setting key for this feature to work
- Below patch level 5006, ‘Enable Single Sign On’ option under Settings->Security Settings->Security Details.
- On or above patch level 5006, above setting key is renamed to ‘Enable AD Authentication’ which needs to be set under Settings->Security Settings->Security Details.
If OTP based password reset is needed, we need to follow below steps -
- Disable Security pin, question and captcha from Security Settings page
- Enable forgot password and Unlock account from Security Settings Page
- Enable TFA for Forgot password and Unlock account from TFA configuration page