How do we add unit-wise holidays applicable for the year?

SapphireIMS ITSM has Holiday profiles feature using which location-wise(one or more) holidays can be created for the year and stored.

This profile can be tagged in SLA.

To add Holiday Profile, it requires admin privilege. More details can be found here.

https://www.sapphireims.com/help/

Click on Settings → Service Desk Configuration → Business Hours Profile