One of my customers, claims that randomly they are getting 8-10 tickets from Submitter as ‘System’. Client said that, there is no ongoing API testing at their end.
I need to check orginality of unusual ticket logging, so would preferring the Host name or any unique value which will help to find the origin of it.
Thanks.
There may be scheduled tickets that can be configured using system ID.
It’s possible that there’s a post-action or RPA rule that creates a ticket based on logic or a specific state.
There might be an API-based ticket creation, the case if you create a ticket using API and don’t send user information, the ticket will be created using a system account.