I have logged-in to the SapphireIMS Service Desk Web Portal as a Technician. I cannot view all the Tickets. Also, I am not able to transfer a Ticket to another Technician by changing the Owner of the same. How can I resolve this issue?

The options to “Allow Technician to view All Records” and “Allow Technician to Change Record Owner” are available in the Service Desk Role Settings and the same can be configured from the “Service Desk Project Settings-> User/Role Management-> Roles-> Add Button” page through the “View All Records” and “Change Owner” Settings. For more information, please refer to the SapphireIMS Online Help Portal Link: Roles