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I need to send E-mail notification based on fixed field values of the Record such as on record Location, record service, etc. How to do?

Service Desk Omni channel Notifications

Sofan April 7, 2021, 8:47am 1

This can be done using E-mail Routing feature, where you configure rules based on parameter in Email Routing configuration.
For more details, please refer our online help link - Email Routing

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