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I need to send E-mail notification on same state to Owner and Approval manager or Owner and Submitter of the record, but the email content needs to be different, how to configure it?

Service Desk Omni channel Notifications

Sofan April 7, 2021, 8:24am 1

This can be done using E-mail Routing feature, where 2 rules can be configured for same state.
For more details please refer our online help link - Email Routing

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