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The support engineer configured a service desk report and provided access to few users using the 'Access To' option in the report configuration. The user responds stating the report menu is not visible at all in his login. Which configuration is missing?

Service Desk Dashboards and Reports

hari March 10, 2021, 9:13am 1

The support engineer missed to provide ‘Custom Reports’ access under the project role configuration for any of the technician roles which the user is holding.

Topic		Replies	Views	Activity
Customer complains a data mismatch in the report. The reports shows a different data when accessed from the reports menu, but the same report when configured for dashboard access to some users gives a different / limited data. What could be the issue? Dashboards and Reports faq	0	250	March 10, 2021
Is there any option to populate the reports on to the dashboard? Dashboards and Reports how-to	0	301	March 31, 2021
How customer can add few additional fields under the users record listing view who have only the 'Submitter' role access, as customer doesn't have the option to customize the view to add the fields he require for the users who have only submitter roles? Fields, Forms and Validations how-to	0	274	March 10, 2021
Customer complains that an user is not getting the option to submit child records. What privileges should be given in such case? Service Desk Settings faq	0	256	March 10, 2021
Service Desk Additional Fields and their values are not visible when a Ticket is submitted on behalf of another User Service Desk UI	0	310	January 2, 2021