SapphireIMS Community

Do I have an audit log of all the changes made by Admin or other user in service desk?

Service Desk Service Desk UI

pavan.kumar March 9, 2021, 6:46am 1

SapphireIMS do have an option of ‘Audit’ where all the configuration changes are being recorded. Please refer online help link - Service Desk Record History (Audit Log)

Topic		Replies	Views	Activity
Is there any option to provide Read-Only view All Record option based on Location, Department? Service Desk UI faq	0	264	February 26, 2021
Does SapphireIMS support default Service request Template? Service Requests faq	0	320	March 9, 2021
Does Sapphire support Archival of Old Records? Service Desk Settings faq	0	318	February 26, 2021
I have logged-in to the SapphireIMS Service Desk Web Portal as a Technician. I cannot view all the Tickets. Also, I am not able to transfer a Ticket to another Technician by changing the Owner of the same. How can I resolve this issue? User and Role Management	0	285	February 25, 2021
Can I configure default Change management process in SapphireIMS? Change Management faq	0	322	March 1, 2021