Yes. SapphireIMS Service Desk supports the “On Behalf of Ticket Submission” feature and it can be configured from the “Service Desk Project Settings-> User/Role Management-> Roles-> Add Button” page. Also, we can configure “On Behalf of Ticket Submission” restricted to the Location and/or Department a User from the same page. For more information, please refer to the SapphireIMS Online Help Portal Link: Roles (Search for “On Behalf Submission Filter” in the Page).