SapphireIMS Community

How many Notification rules can be set from SapphireIMS for SLA?

Service Desk Omni channel Notifications

pavan.kumar February 26, 2021, 12:27pm 1

SapphireIMS supports 2 level of pre-notifications and 3 level of post notifications which can be set for SLA configuration. Please refer our help link SLA for more details.

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