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Is it possible to Customize the User & Technician Dashboard?

Service Desk Dashboards and Reports

pavan.kumar February 26, 2021, 5:07pm 1

Yes, Project Admin can set the default Dashboard for User/ Technician and Approval managers. Please refer Dashboard Customization on how to configure this.

Topic		Replies	Views	Activity
Is there any option to populate the reports on to the dashboard? Dashboards and Reports how-to	0	301	March 31, 2021
The customer complains that a role he created with the name 'Assign to Technician' is not coming under the 'Default user role addition' rule ? Why is this not happening User and Role Management faq	0	268	March 10, 2021
Customer complains a data mismatch in the report. The reports shows a different data when accessed from the reports menu, but the same report when configured for dashboard access to some users gives a different / limited data. What could be the issue? Dashboards and Reports faq	0	250	March 10, 2021
The support engineer configured a service desk report and provided access to few users using the 'Access To' option in the report configuration. The user responds stating the report menu is not visible at all in his login. Which configuration is missing? Dashboards and Reports how-to	0	282	March 10, 2021
Customer asks you to configure a report with all the pending states against each technician in a pivot manner i.e., Technician should be listed in Rows and pending states should be listed as columns. How will you confiure this report? Dashboards and Reports how-to	0	258	March 10, 2021