Is it possible to raise a request on behalf of a user?

pavan.kumar March 9, 2021, 9:40am 1

Yes, all the service desk or help desk engineers are able to raise a request on behalf of the users provided they have permission. This will consume Technician license. For more details, please refer online help link Submit a Service Desk Record

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Is it possible to raise a request on behalf of a user?

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