Is it possible to raise a request on behalf of a user?

pavan.kumar March 9, 2021, 9:40am 1

Yes, all the service desk or help desk engineers are able to raise a request on behalf of the users provided they have permission. This will consume Technician license. For more details, please refer online help link Submit a Service Desk Record

Topic	Replies	Views
Service Desk Additional Fields and their values are not visible when a Ticket is submitted on behalf of another User Service Desk UI	309	January 2, 2021
In customer helpdesk system, the L1 engineers are able to move a Service request to 'Waiting for HOD approval'. The helpdesk co-ordinator doesn't want to allow the L1 engineers to change the ticket seeking an approval. How co-ordinator can handle this? Service Requests how-to	256	March 10, 2021
Customer complains that an user is not getting the option to submit child records. What privileges should be given in such case? Service Desk Settings faq	255	March 10, 2021
While performing a proxy submission / on behalf submission of a record, we use 'Source' option. I configured a new source called 'On call' but I don’t get to see the user list drop down towards its right. What mistake I would have done? Service Desk Settings how-to , faq	249	March 10, 2021
Customer has added a state called 'Assign to helpdesk'. When he is trying to change the state, he is not getting the 'Technician/user list selection' to assign the record to a owner. Any configuration mistake causing this issue? Service Desk Settings how-to , faq	247	March 10, 2021

Is it possible to raise a request on behalf of a user?

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