What are the supported built-in report templates in SapphireIMS ITSM stack?

Service Desk Dashboards and Reports
1

SapphireIMS ITSM module supports below mentioned built-in report templates,

  1. Call statistics
  2. Call Summary
  3. Call Analysis
  4. Attendance Report
  5. Average response/resolution time for SLA
  6. Login-Logoff Report
  7. Overall SLA Performance
  8. Pareto Analysis
  9. Query Builder Report
  10. Service Downtime report
  11. SLA Performance against engineer
  12. Call Trend Analysis