|
About the Incident Management category
|
|
0
|
282
|
January 13, 2021
|
|
How to find if any ticket logged from which host?
|
|
1
|
69
|
January 17, 2024
|
|
Is their any option to auto submit the Incident record based on end point down time data which is collected through agent?
|
|
2
|
560
|
May 7, 2021
|
|
Customer raises an issue stating the linked / related incidents are not being moved to a resolve state when the master incident is resolved. What could be the issue?
|
|
0
|
291
|
March 10, 2021
|
|
What is the difference between Linked and Child incidents?
|
|
0
|
327
|
March 10, 2021
|
|
How to handle multiple incident with similar issue?
|
|
0
|
325
|
February 26, 2021
|
|
Does SapphireIMS provide default Incident template?
|
|
0
|
300
|
February 26, 2021
|
|
Is it possible to customize the Record Number format based on the business requirement?
|
|
0
|
329
|
February 26, 2021
|
|
Can I populate priority based on the Urgency and Impact?
|
|
0
|
255
|
February 26, 2021
|
|
Is there an option to set Source of Record and create multiple Record source?
|
|
0
|
273
|
February 26, 2021
|
|
Is it possible to create different Service name for Parent and child Record?
|
|
0
|
274
|
February 26, 2021
|
|
Whether SapphireIMS supports delegation feature to assign record to different user?
|
|
0
|
285
|
February 26, 2021
|
|
Does SapphireIMS support customized workflow for Incident management process?
|
|
0
|
288
|
February 26, 2021
|