Latest State Machine and Workflow topics

Topic	Views	Activity
About the State Machine and Workflow category	277	January 13, 2021
E-mail based approval is not working in my setup. How to troubleshoot the issue? how-to	309	April 7, 2021
Can we use the same Approval state (Instead of creating multiple Approval state) to get approved from multiple people before getting assigned? how-to	286	March 29, 2021
Do you have an option to control next possible state display based on old state transaction of the record? how-to	394	March 29, 2021
Do you have an option to control next possible state display based on Additional field value of record? how-to	324	March 29, 2021
How to make comment mandatory for a particular state? how-to	321	March 24, 2021
How do we set default enclosure access type for all the users? how-to	304	March 24, 2021
How do we control fields appearing while doing state movement like Assign or Approval? how-to	284	March 24, 2021
How do we control enclosure template to appear while performing state movement like Assign or Approval? how-to	333	March 24, 2021
How to update workgroup when a record is moved to specific state? faq	370	March 24, 2021
How to enable cancel record option based on current state of record? how-to	272	March 24, 2021
How do we control technician list drop down while assigning records? how-to	368	March 24, 2021
How do we control Approval manager list drop down while Sending record for approval? how-to	326	March 24, 2021
How to give access to specific group to move record from specific state to next specific state in existing flow? how-to	285	March 24, 2021
Customer configured a post action on state A with script which will move a ticket from State A to State B. Customer complains that another post action configured on State B is not getting triggered. How will you address this issue? how-to	233	March 10, 2021
Do we have option to configure separate workflow for a particular Service or Category or Subcategory? how-to	286	March 24, 2021
When approval manager of a record is changed to another approval manager, wehther previous approval manager can track the request status? faq	240	March 23, 2021
When owner of a record is changed to another Technician, whether previous owner can track the request status? faq	258	March 23, 2021
How do an Approval Manager come to know whether it is parallel or sequential multi approval when record is moved for approval? how-to	271	March 23, 2021
Is it possible to send Attachment through mails in service desk? faq	280	February 26, 2021
How to view the workflow configured for the process? how-to	291	March 23, 2021
Can we override the multi approval configuration on state change? faq	343	March 23, 2021
Customer raised an incident stating when he is trying to perform 'Change Ownership' from the record edit screen, he is not getting the owners listed in the dropdown. What could be the issue? faq	300	March 10, 2021
While configuring an AFE rule to perform the auto assignment of a record to 'Assign to Helpdesk' based on location. I select the 'To State' as 'Assign to Helpdesk' but I dont get the option to select 'Location' as 'Yes' How to corrct it this issue? how-to	228	March 10, 2021
Customer complains that Auto assignment is not working appropriately and the calls are getting assigned to many users in a round robin manner, even though they have not made themseleves available within SapphireIMS. Any confguration issue in AFE rule? how-to	272	March 10, 2021
Can I create different workflow based on the Change Type? faq	276	March 9, 2021
What are the types of Approval supported in Multi-level Approval? faq	280	March 9, 2021
Is it possible to restrict Workflow changes so that only Owner of the Record can change the states? faq	256	February 26, 2021
Can I select multiple Records and change their status to open, closed,etc in bulk? how-to , faq	264	February 26, 2021
Whether SapphireIMS support creation of Multiple States? faq	289	February 26, 2021