Configuration Management (CMDB)

Asset Lifecycle Management (IMACD) Import and Export Asset Tagging User and Role Management Data Model Notifications General Physical Asset Verification Service Desk Integration Asset Depreciation

Topic	Replies	Views	Activity
Link with Inventory Resource issue Configuration Management (CMDB)	0	3	May 22, 2025
How to configure Barcode and QR Code Generation Settings in the SapphireIMS CMDB? Asset Tagging	0	505	February 25, 2021
Can we use asset serial number as unique Identifier for assets when we upload using Excel Import in CMDB module? Configuration Management (CMDB) faq	1	146	December 14, 2023
Character Limitation in CMDB text box and text area field Import and Export issue	1	136	September 20, 2023
I am facing issue while logging-in to the Physical Asset Verification App (PAV). What could be the issue? Physical Asset Verification faq	0	390	April 16, 2021
Is it possible to add/update asset via rest api in asset management module of SapphireIMS? General how-to	0	397	March 31, 2021
Post scanning the Barcode or QR Code of the Assets through SapphireIMS, can we generate an Excel File with the scanned Asset Details from the SapphireIMS CMDB? Physical Asset Verification	0	385	February 25, 2021
Does SapphireIMS support Asset Depreciation Calculation? If yes, then how to configure the same in SapphireIMS? Asset Depreciation	0	364	February 25, 2021
Does SapphireIMS have the capability to automatically fetch the Warranty Details of the Assets from the OEM Database? General	0	329	February 25, 2021
Currently 10 Assets added in the SapphireIMS CMDB. From the 11th Asset onward the Asset Number should be automatically generated in an incremental manner post Asset Number Generation Settings configuration. What is the procedure to achieve the same? General	0	295	February 25, 2021
What is the Maximum number of Assets that we can add in the SapphireIMS CMDB? Is there any restriction on the same to avoid slowness of the SapphireIMS Application? General	0	355	February 25, 2021
How can I update the Asset Data for multiple Assets in the SapphireIMS CMDB? General	0	310	February 25, 2021
Can we automatically update the Location and Department of an Allocated Asset in the SapphireIMS CMDB, if the Location and Department of the Allocated User are updated in the Active Directory? Asset Lifecycle Management (IMACD)	0	351	February 25, 2021
How can we configure Access Control for the Asset Data in the SapphireIMS CMDB? User and Role Management	0	387	February 25, 2021
How to configure CMDB Asset Data access based on Location or Department in the SapphireIMS CMDB? User and Role Management	0	375	February 25, 2021
How to upload Bulk Asset Data through CSV/Excel File for an Asset Type with Grid View Asset Field in the SapphireIMS CMDB? Import and Export	0	337	February 25, 2021
How to import/upload Bulk/Multiple Asset Data at once in the SapphireIMS CMDB through CSV/Excel File? Import and Export	0	551	February 25, 2021
Is it feasible to select the Asset Parameters and update the CMDB Asset Data through the SapphireIMS Mobile App as part of Physical Asset Verification (PAV)? Physical Asset Verification	0	392	February 25, 2021
In the SapphireIMS Physical Asset Verification (PAV) Mobile App, can we scan Assets in Offline mode and then reconcile or verify once the Mobile Device is connected to the network or internet? Physical Asset Verification	0	422	February 25, 2021
Does SapphireIMS support Physical Asset Verification (PAV) Mobile App for the iOS OS-based Devices? Physical Asset Verification	0	316	February 25, 2021
Does SapphireIMS support Live Asset Tracking feature? General	0	333	February 25, 2021
How to configure Asset Ownership Acceptance by the Users in the SapphireIMS CMDB? Can it be done on scheduled basis and through Email? Asset Lifecycle Management (IMACD)	0	417	February 25, 2021
Does SapphireIMS have Physical Asset Verification (PAV) feature? If yes, then how to configure and perform PAV in SapphireIMS? Physical Asset Verification	0	469	February 25, 2021
How can we configure Bulk Asset Email Notification for AMC and Warranty Expiry in the SapphireIMS CMDB Module? Notifications	0	357	February 25, 2021
How to configure Pre-Email Notification Rule/Reminder Email for Date Fields in the SapphireIMS CMDB Module? Notifications	0	397	February 25, 2021
Why sometimes on the listing page, the Asset Serial Number does not reflect, whereas it reflects in the Asset Details and Inventory Details pages? General	0	306	February 25, 2021
How do I link a SapphireIMS CMDB Asset with an Inventory Device? General	0	466	February 25, 2021
How to create a new Asset Type/Asset Item Type in the SapphireIMS CMDB? Data Model	0	418	February 25, 2021
Can I add a new Asset Module in the SapphireIMS CMDB? Data Model	0	411	February 25, 2021