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About the General category
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0
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284
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January 29, 2021
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What are the steps to validate the collected BIOS Serial Number is proper or not for target machines?
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2
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361
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October 31, 2023
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How to get the Media Type Data Collection(SSD,HDD) for Windows systems?
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0
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275
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November 18, 2022
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How to get the Trusted Platform Module (TPM) information of Security Processor on Windows systems?
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0
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330
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November 18, 2022
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How to capture the bitlocker status in SapphireIMS for windows system
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0
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531
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August 31, 2021
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In central or MSP server, I have configured alerts for change log. However, I am not getting alerts. What could be the issue?
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0
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320
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April 9, 2021
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Sometimes logged-in user doesn't appear in windows machine inventory. What could be the issue?
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0
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349
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April 8, 2021
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What are the device type templates? How devices gets categorized? What should I do if my device is categorized as Unknown(Category marked with question mark symbol in discovery view)?
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0
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415
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December 30, 2020
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What are attributes are configured tracking baselined inventory changes?
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0
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400
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April 9, 2021
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I have a requirement where if nodes are not reporting more than X days, I want to stop data collection attempts for such nodes. How should I do that?
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0
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501
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March 22, 2021
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Whether SapphireIMS support merging of duplicate entries automatically based on host name or serial number?
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0
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313
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March 22, 2021
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How to check the health of my live inventory and notify on any attention required?
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0
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294
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March 22, 2021
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How to find out the partial data collection details for the discovered machines?
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0
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295
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March 22, 2021
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Customer has discovered one system with Agent-less. Later they have discovered same machine with Agent. Now they don't want to see two machines in SapphireIMS in any views or reports. What to be done for this scenario?
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0
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429
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March 2, 2021
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What is the Standard Operating Procedure (SOP) to get latest inventory data for all the discovered systems?
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0
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418
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March 8, 2021
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Customer has installed one software in a machine. But they want to see that information immediately in SapphireIMS without waiting for next scheduled inventory. What needs to be done for this?
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0
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353
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March 2, 2021
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What is the Standard Operating Procedure (SOP) to bring back the deleted devices into managed devices? Explain the concept between agentless and agent discovery protocol on this operation?
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0
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333
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March 8, 2021
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What is the difference between Installed Software & Normalized Software options in inventory summary report and explain the usage?
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0
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377
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March 8, 2021
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What will be the impact if conflicted systems are merged improperly?
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0
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326
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March 8, 2021
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A device is already tagged to an organization unit manually and is it possible to remap this same device to a different OU?
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0
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313
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March 8, 2021
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A customer given the list of licensed software where they want to get change log email alerts for this list of software alone. What is the approach will be shared to customer to resolve this requirement?
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0
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302
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March 8, 2021
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What is the Standard Operating Procedure to configure change log alert from inventory data?
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0
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305
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March 8, 2021
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What is the major difference between root & sudo account on SSH discovery?
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0
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598
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March 8, 2021
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Is zombie node will work for both agentless & agent discovery protocol?
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0
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332
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March 8, 2021
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What do you mean by Zombie Node in SapphireIMS?
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0
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1332
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March 2, 2021
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If inventory collection failed, is it required to run the discovery rules for one more time?
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0
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353
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March 8, 2021
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Under Node Operations, I see options Unlicensed & Agent Unlicensed Device. Is there any difference? How is it getting classified into unlicensed category?
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0
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311
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March 8, 2021
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How devices are discovered uniquely if IP address keeps changing for end user machines?
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0
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485
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March 4, 2021
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Can I have compliance status against business units? How it is different from Organization unit?
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0
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748
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March 3, 2021
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How can we capture specific registry value as part of inventory?
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0
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303
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March 2, 2021
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