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Do you have an option to control next possible state display based on old state transaction of the record?
|
|
0
|
390
|
March 29, 2021
|
|
Do you have an option to control next possible state display based on Additional field value of record?
|
|
0
|
307
|
March 29, 2021
|
|
How to make comment mandatory for a particular state?
|
|
0
|
316
|
March 24, 2021
|
|
How do we set default enclosure access type for all the users?
|
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0
|
297
|
March 24, 2021
|
|
How do we come to know the availability of a Technician based on his current workload with respect to record assignment?
|
|
0
|
279
|
March 24, 2021
|
|
How do we control fields appearing while doing state movement like Assign or Approval?
|
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0
|
276
|
March 24, 2021
|
|
How do we control enclosure template to appear while performing state movement like Assign or Approval?
|
|
0
|
324
|
March 24, 2021
|
|
Do we have option to enable display color based on state category?
|
|
0
|
258
|
March 24, 2021
|
|
How to update workgroup when a record is moved to specific state?
|
|
0
|
365
|
March 24, 2021
|
|
How to enable cancel record option based on current state of record?
|
|
0
|
266
|
March 24, 2021
|
|
How do we control technician list drop down while assigning records?
|
|
0
|
360
|
March 24, 2021
|
|
How do we control Approval manager list drop down while Sending record for approval?
|
|
0
|
321
|
March 24, 2021
|
|
How to give access to specific group to move record from specific state to next specific state in existing flow?
|
|
0
|
275
|
March 24, 2021
|
|
Customer configured a post action on state A with script which will move a ticket from State A to State B. Customer complains that another post action configured on State B is not getting triggered. How will you address this issue?
|
|
0
|
230
|
March 10, 2021
|
|
Do we have option to configure separate workflow for a particular Service or Category or Subcategory?
|
|
0
|
278
|
March 24, 2021
|
|
When approval manager of a record is changed to another approval manager, wehther previous approval manager can track the request status?
|
|
0
|
237
|
March 23, 2021
|
|
When owner of a record is changed to another Technician, whether previous owner can track the request status?
|
|
0
|
253
|
March 23, 2021
|
|
How do an Approval Manager come to know whether it is parallel or sequential multi approval when record is moved for approval?
|
|
0
|
265
|
March 23, 2021
|
|
Is it possible to send Attachment through mails in service desk?
|
|
0
|
273
|
February 26, 2021
|
|
How to view the workflow configured for the process?
|
|
0
|
284
|
March 23, 2021
|
|
Can we override the multi approval configuration on state change?
|
|
0
|
337
|
March 23, 2021
|
|
How to perform password reset using Mobile App?
|
|
0
|
274
|
March 23, 2021
|
|
How do we set home page in mobileapp?
|
|
0
|
291
|
March 23, 2021
|
|
How to configure Mobile App on mobile?
|
|
0
|
330
|
March 23, 2021
|
|
I have enabled push notification configuration at SapphireIMS server. Still I am not recieving push notification in MobileApp. What could be the reason?
|
|
0
|
273
|
March 23, 2021
|
|
How do we get notifications in MobileApp?
|
|
0
|
257
|
March 23, 2021
|
|
What are the MACRO’s supported for mobile dashboard?
|
|
0
|
263
|
March 23, 2021
|
|
What are the login types supported in MobileApp?
|
|
0
|
300
|
March 23, 2021
|
|
Customer has modified default source option as 'Email' on record submission. Post this, during submission of a record customer gets a message stating 'Please choose Users' but there is no option to choose the users. How to address this?
|
|
0
|
292
|
March 10, 2021
|
|
How customer can add few additional fields under the users record listing view who have only the 'Submitter' role access, as customer doesn't have the option to customize the view to add the fields he require for the users who have only submitter roles?
|
|
0
|
271
|
March 10, 2021
|