|
Can we take a picture from mobile and attach to the ticket using MobileApp?
|
|
0
|
334
|
March 30, 2021
|
|
Can we calculate the travel distance of a technician when he/she works onsite using MobileApp?
|
|
0
|
353
|
March 30, 2021
|
|
Can we capture the location through MobileApp when technician updates the record?
|
|
0
|
302
|
March 30, 2021
|
|
Can we capture the technician location when he/she logins from MobileApp?
|
|
0
|
365
|
March 30, 2021
|
|
Can we use the same Approval state (Instead of creating multiple Approval state) to get approved from multiple people before getting assigned?
|
|
0
|
301
|
March 29, 2021
|
|
Do you have an option to control next possible state display based on old state transaction of the record?
|
|
0
|
412
|
March 29, 2021
|
|
Do you have an option to control next possible state display based on Additional field value of record?
|
|
0
|
363
|
March 29, 2021
|
|
How to make comment mandatory for a particular state?
|
|
0
|
341
|
March 24, 2021
|
|
How do we set default enclosure access type for all the users?
|
|
0
|
329
|
March 24, 2021
|
|
How do we come to know the availability of a Technician based on his current workload with respect to record assignment?
|
|
0
|
303
|
March 24, 2021
|
|
How do we control fields appearing while doing state movement like Assign or Approval?
|
|
0
|
302
|
March 24, 2021
|
|
How do we control enclosure template to appear while performing state movement like Assign or Approval?
|
|
0
|
374
|
March 24, 2021
|
|
Do we have option to enable display color based on state category?
|
|
0
|
280
|
March 24, 2021
|
|
How to update workgroup when a record is moved to specific state?
|
|
0
|
400
|
March 24, 2021
|
|
How to enable cancel record option based on current state of record?
|
|
0
|
289
|
March 24, 2021
|
|
How do we control technician list drop down while assigning records?
|
|
0
|
389
|
March 24, 2021
|
|
How do we control Approval manager list drop down while Sending record for approval?
|
|
0
|
350
|
March 24, 2021
|
|
How to give access to specific group to move record from specific state to next specific state in existing flow?
|
|
0
|
311
|
March 24, 2021
|
|
Customer configured a post action on state A with script which will move a ticket from State A to State B. Customer complains that another post action configured on State B is not getting triggered. How will you address this issue?
|
|
0
|
246
|
March 10, 2021
|
|
Do we have option to configure separate workflow for a particular Service or Category or Subcategory?
|
|
0
|
305
|
March 24, 2021
|
|
When approval manager of a record is changed to another approval manager, wehther previous approval manager can track the request status?
|
|
0
|
256
|
March 23, 2021
|
|
When owner of a record is changed to another Technician, whether previous owner can track the request status?
|
|
0
|
274
|
March 23, 2021
|
|
How do an Approval Manager come to know whether it is parallel or sequential multi approval when record is moved for approval?
|
|
0
|
289
|
March 23, 2021
|
|
Is it possible to send Attachment through mails in service desk?
|
|
0
|
302
|
February 26, 2021
|
|
How to view the workflow configured for the process?
|
|
0
|
309
|
March 23, 2021
|
|
Can we override the multi approval configuration on state change?
|
|
0
|
363
|
March 23, 2021
|
|
How to perform password reset using Mobile App?
|
|
0
|
300
|
March 23, 2021
|
|
How do we set home page in mobileapp?
|
|
0
|
314
|
March 23, 2021
|
|
How to configure Mobile App on mobile?
|
|
0
|
371
|
March 23, 2021
|
|
I have enabled push notification configuration at SapphireIMS server. Still I am not recieving push notification in MobileApp. What could be the reason?
|
|
0
|
299
|
March 23, 2021
|