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Can we take a picture from mobile and attach to the ticket using MobileApp?
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0
|
339
|
March 30, 2021
|
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Can we calculate the travel distance of a technician when he/she works onsite using MobileApp?
|
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0
|
357
|
March 30, 2021
|
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Can we capture the location through MobileApp when technician updates the record?
|
|
0
|
304
|
March 30, 2021
|
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Can we capture the technician location when he/she logins from MobileApp?
|
|
0
|
368
|
March 30, 2021
|
|
Can we use the same Approval state (Instead of creating multiple Approval state) to get approved from multiple people before getting assigned?
|
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0
|
306
|
March 29, 2021
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Do you have an option to control next possible state display based on old state transaction of the record?
|
|
0
|
415
|
March 29, 2021
|
|
Do you have an option to control next possible state display based on Additional field value of record?
|
|
0
|
366
|
March 29, 2021
|
|
How to make comment mandatory for a particular state?
|
|
0
|
343
|
March 24, 2021
|
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How do we set default enclosure access type for all the users?
|
|
0
|
331
|
March 24, 2021
|
|
How do we come to know the availability of a Technician based on his current workload with respect to record assignment?
|
|
0
|
306
|
March 24, 2021
|
|
How do we control fields appearing while doing state movement like Assign or Approval?
|
|
0
|
304
|
March 24, 2021
|
|
How do we control enclosure template to appear while performing state movement like Assign or Approval?
|
|
0
|
376
|
March 24, 2021
|
|
Do we have option to enable display color based on state category?
|
|
0
|
284
|
March 24, 2021
|
|
How to update workgroup when a record is moved to specific state?
|
|
0
|
403
|
March 24, 2021
|
|
How to enable cancel record option based on current state of record?
|
|
0
|
292
|
March 24, 2021
|
|
How do we control technician list drop down while assigning records?
|
|
0
|
394
|
March 24, 2021
|
|
How do we control Approval manager list drop down while Sending record for approval?
|
|
0
|
352
|
March 24, 2021
|
|
How to give access to specific group to move record from specific state to next specific state in existing flow?
|
|
0
|
313
|
March 24, 2021
|
|
Customer configured a post action on state A with script which will move a ticket from State A to State B. Customer complains that another post action configured on State B is not getting triggered. How will you address this issue?
|
|
0
|
249
|
March 10, 2021
|
|
Do we have option to configure separate workflow for a particular Service or Category or Subcategory?
|
|
0
|
308
|
March 24, 2021
|
|
When approval manager of a record is changed to another approval manager, wehther previous approval manager can track the request status?
|
|
0
|
260
|
March 23, 2021
|
|
When owner of a record is changed to another Technician, whether previous owner can track the request status?
|
|
0
|
276
|
March 23, 2021
|
|
How do an Approval Manager come to know whether it is parallel or sequential multi approval when record is moved for approval?
|
|
0
|
295
|
March 23, 2021
|
|
Is it possible to send Attachment through mails in service desk?
|
|
0
|
304
|
February 26, 2021
|
|
How to view the workflow configured for the process?
|
|
0
|
311
|
March 23, 2021
|
|
Can we override the multi approval configuration on state change?
|
|
0
|
367
|
March 23, 2021
|
|
How to perform password reset using Mobile App?
|
|
0
|
300
|
March 23, 2021
|
|
How do we set home page in mobileapp?
|
|
0
|
317
|
March 23, 2021
|
|
How to configure Mobile App on mobile?
|
|
0
|
378
|
March 23, 2021
|
|
I have enabled push notification configuration at SapphireIMS server. Still I am not recieving push notification in MobileApp. What could be the reason?
|
|
0
|
300
|
March 23, 2021
|