Service Desk

Topic	Views	Activity
What are the supported built-in report templates in SapphireIMS ITSM stack? Dashboards and Reports faq	377	March 31, 2021
Can we take a picture from mobile and attach to the ticket using MobileApp? Mobile App faq	355	March 30, 2021
Can we calculate the travel distance of a technician when he/she works onsite using MobileApp? Mobile App faq	376	March 30, 2021
Can we capture the location through MobileApp when technician updates the record? Mobile App faq	315	March 30, 2021
Can we capture the technician location when he/she logins from MobileApp? Mobile App faq	386	March 30, 2021
Can we use the same Approval state (Instead of creating multiple Approval state) to get approved from multiple people before getting assigned? State Machine and Workflow how-to	315	March 29, 2021
Do you have an option to control next possible state display based on old state transaction of the record? State Machine and Workflow how-to	426	March 29, 2021
Do you have an option to control next possible state display based on Additional field value of record? State Machine and Workflow how-to	387	March 29, 2021
How to make comment mandatory for a particular state? State Machine and Workflow how-to	361	March 24, 2021
How do we set default enclosure access type for all the users? State Machine and Workflow how-to	346	March 24, 2021
How do we come to know the availability of a Technician based on his current workload with respect to record assignment? Service Desk how-to	324	March 24, 2021
How do we control fields appearing while doing state movement like Assign or Approval? State Machine and Workflow how-to	315	March 24, 2021
How do we control enclosure template to appear while performing state movement like Assign or Approval? State Machine and Workflow how-to	391	March 24, 2021
Do we have option to enable display color based on state category? Categorization how-to	294	March 24, 2021
How to update workgroup when a record is moved to specific state? State Machine and Workflow faq	413	March 24, 2021
How to enable cancel record option based on current state of record? State Machine and Workflow how-to	307	March 24, 2021
How do we control technician list drop down while assigning records? State Machine and Workflow how-to	418	March 24, 2021
How do we control Approval manager list drop down while Sending record for approval? State Machine and Workflow how-to	372	March 24, 2021
How to give access to specific group to move record from specific state to next specific state in existing flow? State Machine and Workflow how-to	326	March 24, 2021
Customer configured a post action on state A with script which will move a ticket from State A to State B. Customer complains that another post action configured on State B is not getting triggered. How will you address this issue? State Machine and Workflow how-to	259	March 10, 2021
Do we have option to configure separate workflow for a particular Service or Category or Subcategory? State Machine and Workflow how-to	312	March 24, 2021
When approval manager of a record is changed to another approval manager, wehther previous approval manager can track the request status? State Machine and Workflow faq	274	March 23, 2021
When owner of a record is changed to another Technician, whether previous owner can track the request status? State Machine and Workflow faq	291	March 23, 2021
How do an Approval Manager come to know whether it is parallel or sequential multi approval when record is moved for approval? State Machine and Workflow how-to	313	March 23, 2021
Is it possible to send Attachment through mails in service desk? State Machine and Workflow faq	324	February 26, 2021
How to view the workflow configured for the process? State Machine and Workflow how-to	324	March 23, 2021
Can we override the multi approval configuration on state change? State Machine and Workflow faq	386	March 23, 2021
How to perform password reset using Mobile App? Mobile App how-to	314	March 23, 2021
How do we set home page in mobileapp? Mobile App how-to	328	March 23, 2021
How to configure Mobile App on mobile? Mobile App how-to	401	March 23, 2021