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Is it possible to customize the Record Number format based on the business requirement?
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0
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365
|
February 26, 2021
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Can I populate priority based on the Urgency and Impact?
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0
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292
|
February 26, 2021
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Is there an option to set Source of Record and create multiple Record source?
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0
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310
|
February 26, 2021
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Is it possible to create different Service name for Parent and child Record?
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0
|
302
|
February 26, 2021
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Whether SapphireIMS supports delegation feature to assign record to different user?
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0
|
312
|
February 26, 2021
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Does SapphireIMS support customized workflow for Incident management process?
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0
|
321
|
February 26, 2021
|
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Is it possible to configure “Private Ticket Search Filter Profile” in SapphireIMS Service Desk?
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0
|
313
|
February 25, 2021
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While adding a Comment/Enclosure in a SapphireIMS Service Desk Record/Ticket, I am not able to see the option to mark the Comment/Enclosure as Private or Public. How can I resolve this issue?
|
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0
|
276
|
February 25, 2021
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|
I have logged-in to the SapphireIMS Service Desk Web Portal as a Technician. I cannot view all the Tickets. Also, I am not able to transfer a Ticket to another Technician by changing the Owner of the same. How can I resolve this issue?
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0
|
289
|
February 25, 2021
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Does SapphireIMS Service Desk support the “On Behalf of Ticket Submission” feature? If yes, then how to configure the same? Also, can we configure “On Behalf of Ticket Submission” restricted to the Location and/or Department a User?
|
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0
|
268
|
February 25, 2021
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|
Is it possible to create a new Service Desk Role in SapphireIMS Service Desk by copying the Role Settings of another Service Desk Role?
|
|
0
|
283
|
February 25, 2021
|
|
What are the different types of Roles supported in SapphireIMS Service Desk?
|
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0
|
300
|
February 25, 2021
|
|
Does SapphireIMS Service Desk support the “Delegation” feature. If yes, then for which Service Desk Role the Delegation feature is supported and how to configure the same?
|
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0
|
356
|
February 25, 2021
|
|
Is it possible to allow or prevent the newly added Users in SapphireIMS being allocated to a Service Desk Role by default?
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0
|
341
|
February 25, 2021
|
|
Duplicate record issue in email to ticket conversations on reply to original mail
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|
0
|
386
|
January 5, 2021
|
|
Service Desk Additional Fields and their values are not visible when a Ticket is submitted on behalf of another User
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|
0
|
341
|
January 2, 2021
|
|
Where can I create Ticket Search Profile in SapphireIMS Service Desk?
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|
0
|
366
|
December 30, 2020
|