Service Desk

Topic	Views	Activity
Does Sapphire support Archival of Old Records? Service Desk Settings faq	325	February 26, 2021
Is it possible to Customize the User & Technician Dashboard? Dashboards and Reports how-to , faq	351	February 26, 2021
Is there any option to create questioner while raising a record? Service Desk Settings faq	275	February 26, 2021
How can I control the viewing of comments to end user? Service Desk UI how-to	286	February 26, 2021
Is it possible to collect User Feedback or customer satisfaction score for every record? Service Desk Settings faq	279	February 26, 2021
Can we create templates to search and then raise a request? Service Desk UI how-to , faq	300	February 26, 2021
Can I select multiple Records and change their status to open, closed,etc in bulk? State Machine and Workflow how-to , faq	288	February 26, 2021
Does User/ Admin have an option to set the Default landing page in SapphireIMS on service desk? Service Desk UI faq	294	February 26, 2021
Is there any option to send mail from the Record submission page? Omni channel Notifications faq	283	February 26, 2021
Can I set reminders in SapphireIMS service desk module? Omni channel Notifications faq	307	February 26, 2021
Is it possible to Auto close the record based on certain condition? Service Desk UI faq	317	February 26, 2021
Is there any option to provide Read-Only view All Record option based on Location, Department? Service Desk UI faq	269	February 26, 2021
What are the different access control options available in SapphireIMS service desk? User and Role Management faq	311	February 26, 2021
Can I restrict Users from submitting record on specific Service, Category & Subcategory? User and Role Management faq	318	February 26, 2021
Can I set default SLA Comments that needs to be selected for SLA violation Comments? Service Level Management (SLM) faq	350	February 26, 2021
Is there an Option to Edit the already created SLA Rules? Service Level Management (SLM) faq	303	February 26, 2021
What are the supported SLA Time duration in SapphireIMS? Service Level Management (SLM) faq	311	February 26, 2021
How many Notification rules can be set from SapphireIMS for SLA? Omni channel Notifications faq	288	February 26, 2021
Can I configure SLA based on condition? Service Level Management (SLM) faq	349	February 26, 2021
Is it possible to configure Canned reply template in Send/Reply Email? Omni channel Notifications faq	309	February 26, 2021
Is it possible to Customize the logo in the email template? Omni channel Notifications faq	330	February 26, 2021
Is it possible to configure different permission for the created role? User and Role Management faq	271	February 26, 2021
Is it possible to copy the Access permission from already created roles? User and Role Management faq	315	February 26, 2021
Whether SapphireIMS support creation of Multiple States? State Machine and Workflow faq	318	February 26, 2021
Does Sapphire provide an option to customize the Record Submission page based on the Roles? User and Role Management faq	316	February 26, 2021
Does SapphireIMS support adding customized fields? Fields, Forms and Validations faq	280	February 26, 2021
Is it possible to Hide or Populate Fields based on the business condition? Fields, Forms and Validations faq	312	February 26, 2021
Is it possible to customize the Notification rule/template based on the Business requirement? Omni channel Notifications faq	319	February 26, 2021
What is the type of Notification supported in SapphireIMS? Omni channel Notifications faq	292	February 26, 2021
Is it possible to generate/Print Record details as a form? Fields, Forms and Validations faq	305	February 26, 2021