|
Does Sapphire support Archival of Old Records?
|
|
0
|
325
|
February 26, 2021
|
|
Is it possible to Customize the User & Technician Dashboard?
|
|
0
|
351
|
February 26, 2021
|
|
Is there any option to create questioner while raising a record?
|
|
0
|
275
|
February 26, 2021
|
|
How can I control the viewing of comments to end user?
|
|
0
|
286
|
February 26, 2021
|
|
Is it possible to collect User Feedback or customer satisfaction score for every record?
|
|
0
|
279
|
February 26, 2021
|
|
Can we create templates to search and then raise a request?
|
|
0
|
300
|
February 26, 2021
|
|
Can I select multiple Records and change their status to open, closed,etc in bulk?
|
|
0
|
288
|
February 26, 2021
|
|
Does User/ Admin have an option to set the Default landing page in SapphireIMS on service desk?
|
|
0
|
294
|
February 26, 2021
|
|
Is there any option to send mail from the Record submission page?
|
|
0
|
283
|
February 26, 2021
|
|
Can I set reminders in SapphireIMS service desk module?
|
|
0
|
307
|
February 26, 2021
|
|
Is it possible to Auto close the record based on certain condition?
|
|
0
|
317
|
February 26, 2021
|
|
Is there any option to provide Read-Only view All Record option based on Location, Department?
|
|
0
|
269
|
February 26, 2021
|
|
What are the different access control options available in SapphireIMS service desk?
|
|
0
|
311
|
February 26, 2021
|
|
Can I restrict Users from submitting record on specific Service, Category & Subcategory?
|
|
0
|
318
|
February 26, 2021
|
|
Can I set default SLA Comments that needs to be selected for SLA violation Comments?
|
|
0
|
350
|
February 26, 2021
|
|
Is there an Option to Edit the already created SLA Rules?
|
|
0
|
303
|
February 26, 2021
|
|
What are the supported SLA Time duration in SapphireIMS?
|
|
0
|
311
|
February 26, 2021
|
|
How many Notification rules can be set from SapphireIMS for SLA?
|
|
0
|
288
|
February 26, 2021
|
|
Can I configure SLA based on condition?
|
|
0
|
349
|
February 26, 2021
|
|
Is it possible to configure Canned reply template in Send/Reply Email?
|
|
0
|
309
|
February 26, 2021
|
|
Is it possible to Customize the logo in the email template?
|
|
0
|
330
|
February 26, 2021
|
|
Is it possible to configure different permission for the created role?
|
|
0
|
271
|
February 26, 2021
|
|
Is it possible to copy the Access permission from already created roles?
|
|
0
|
315
|
February 26, 2021
|
|
Whether SapphireIMS support creation of Multiple States?
|
|
0
|
318
|
February 26, 2021
|
|
Does Sapphire provide an option to customize the Record Submission page based on the Roles?
|
|
0
|
316
|
February 26, 2021
|
|
Does SapphireIMS support adding customized fields?
|
|
0
|
280
|
February 26, 2021
|
|
Is it possible to Hide or Populate Fields based on the business condition?
|
|
0
|
312
|
February 26, 2021
|
|
Is it possible to customize the Notification rule/template based on the Business requirement?
|
|
0
|
319
|
February 26, 2021
|
|
What is the type of Notification supported in SapphireIMS?
|
|
0
|
292
|
February 26, 2021
|
|
Is it possible to generate/Print Record details as a form?
|
|
0
|
305
|
February 26, 2021
|