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Customer complains about a portal slowness issue wherein they face the issue in the off-peak hours say between 12AM-3AM when the user accessing the portal is very less. The issue gets automatically solved without any restart. What to check in such cases?
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0
|
345
|
March 10, 2021
|
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Customer complains that an user is not getting the option to submit child records. What privileges should be given in such case?
|
|
0
|
278
|
March 10, 2021
|
|
What are the Operating Systems (OS) for which SapphireIMS supports Operating System (OS) Deployment?
|
|
0
|
377
|
March 10, 2021
|
|
How SapphireIMS software compliance works?
|
|
0
|
371
|
March 9, 2021
|
|
How agents communicate with different editions of SapphireIMS?
|
|
0
|
469
|
March 9, 2021
|
|
How Software and script deployment works with agents?
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|
0
|
465
|
March 9, 2021
|
|
System delievery vendor wants to create master image OS with SapphireIMS agent as one of the software embedded and then clone it to bulk of systems before delivery to specific customer who requested. What is the standard operating procedure for this?
|
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0
|
325
|
March 9, 2021
|
|
Is it possible to delegate work through Task?
|
|
0
|
319
|
March 9, 2021
|
|
Is there an option to customize the Change request form?
|
|
0
|
289
|
March 9, 2021
|
|
Is it possible to raise a request on behalf of a user?
|
|
0
|
358
|
March 9, 2021
|
|
Can I restrict size of the attachment and modify the attachment extensions allowed in service desk?
|
|
0
|
400
|
March 9, 2021
|
|
Is it possible to change the Submitter name for the submitted Record?
|
|
0
|
325
|
March 9, 2021
|
|
Can I create different workflow based on the Change Type?
|
|
0
|
302
|
March 9, 2021
|
|
What are the types of Approval supported in Multi-level Approval?
|
|
0
|
300
|
March 9, 2021
|
|
Does SapphireIMS support default Service request Template?
|
|
0
|
326
|
March 9, 2021
|
|
Whether field validation supported in SapphireIMS? How can I do that?
|
|
0
|
332
|
February 26, 2021
|
|
Can I delete the Record that has been created by end user?
|
|
0
|
313
|
March 9, 2021
|
|
Do I have an audit log of all the changes made by Admin or other user in service desk?
|
|
0
|
331
|
March 9, 2021
|
|
Is it possible to restrict Workflow changes so that only Owner of the Record can change the states?
|
|
0
|
278
|
February 26, 2021
|
|
How to handle multiple incident with similar issue?
|
|
0
|
347
|
February 26, 2021
|
|
What is the use case of ‘Critical Systems’ profile in patch management?
|
|
0
|
358
|
March 9, 2021
|
|
What is the standard command to get silent installation parameter of a software?
|
|
0
|
493
|
March 8, 2021
|
|
How reboot reminder option works in patch management?
|
|
0
|
366
|
March 8, 2021
|
|
What is the Standard Operating Procedure (SOP) to check patch related files are downloaded or not in SapphireIMS Server repository?
|
|
0
|
331
|
March 8, 2021
|
|
What is the default folder path in SapphireIMS Agent to store the downloaded files?
|
|
0
|
337
|
March 8, 2021
|
|
Which system logs to be validated if patch jobs got failed in system level?
|
|
0
|
410
|
March 8, 2021
|
|
Which logs to be validated if automation jobs got failed in agent side?
|
|
0
|
336
|
March 8, 2021
|
|
Patch/Software files are not getting downloaded in slave agent. What are the the steps to diagnosis this issue?
|
|
0
|
316
|
March 8, 2021
|
|
Patch/Software files are not getting downloaded in standalone agent. What are the steps to diagnosis this issue?
|
|
0
|
305
|
March 8, 2021
|
|
A customer is allowing to set 5 MB to a master agent and what is the value you will set in SapphireIMS? Calculate the value and mention it
|
|
0
|
338
|
March 8, 2021
|