|
Does SapphireIMS support Multi level Approval?
|
|
0
|
366
|
March 1, 2021
|
|
Does Sapphire Support Popup and Push notifications?
|
|
0
|
334
|
March 1, 2021
|
|
Will I be able to create search profile?
|
|
0
|
308
|
March 1, 2021
|
|
Is it possible to add pre-canned Enclosure template?
|
|
0
|
301
|
March 1, 2021
|
|
Is it possible to populate Additional Field data from Parent Record to Child?
|
|
0
|
325
|
March 1, 2021
|
|
Does SapphireIMS support Creation of Child Record?
|
|
0
|
299
|
March 1, 2021
|
|
How many Reminder Mails can be sent from SapphireIMS service desk?
|
|
0
|
281
|
March 1, 2021
|
|
Can I create Different Notification profile?
|
|
0
|
339
|
March 1, 2021
|
|
Does Sapphire support Archival of Old Records?
|
|
0
|
320
|
February 26, 2021
|
|
Is it possible to Customize the User & Technician Dashboard?
|
|
0
|
347
|
February 26, 2021
|
|
Is there any option to create questioner while raising a record?
|
|
0
|
271
|
February 26, 2021
|
|
How can I control the viewing of comments to end user?
|
|
0
|
281
|
February 26, 2021
|
|
Is it possible to collect User Feedback or customer satisfaction score for every record?
|
|
0
|
278
|
February 26, 2021
|
|
Can we create templates to search and then raise a request?
|
|
0
|
295
|
February 26, 2021
|
|
Can I select multiple Records and change their status to open, closed,etc in bulk?
|
|
0
|
285
|
February 26, 2021
|
|
Does User/ Admin have an option to set the Default landing page in SapphireIMS on service desk?
|
|
0
|
292
|
February 26, 2021
|
|
Is there any option to send mail from the Record submission page?
|
|
0
|
272
|
February 26, 2021
|
|
Can I set reminders in SapphireIMS service desk module?
|
|
0
|
302
|
February 26, 2021
|
|
Is it possible to Auto close the record based on certain condition?
|
|
0
|
313
|
February 26, 2021
|
|
Is there any option to provide Read-Only view All Record option based on Location, Department?
|
|
0
|
264
|
February 26, 2021
|
|
What are the different access control options available in SapphireIMS service desk?
|
|
0
|
304
|
February 26, 2021
|
|
Can I restrict Users from submitting record on specific Service, Category & Subcategory?
|
|
0
|
310
|
February 26, 2021
|
|
Can I set default SLA Comments that needs to be selected for SLA violation Comments?
|
|
0
|
340
|
February 26, 2021
|
|
Is there an Option to Edit the already created SLA Rules?
|
|
0
|
295
|
February 26, 2021
|
|
What are the supported SLA Time duration in SapphireIMS?
|
|
0
|
300
|
February 26, 2021
|
|
How many Notification rules can be set from SapphireIMS for SLA?
|
|
0
|
284
|
February 26, 2021
|
|
Can I configure SLA based on condition?
|
|
0
|
340
|
February 26, 2021
|
|
Is it possible to configure Canned reply template in Send/Reply Email?
|
|
0
|
295
|
February 26, 2021
|
|
Is it possible to Customize the logo in the email template?
|
|
0
|
325
|
February 26, 2021
|
|
Is it possible to configure different permission for the created role?
|
|
0
|
263
|
February 26, 2021
|