SapphireIMS Community

Topic	Views	Activity
Is it possible to copy the Access permission from already created roles? User and Role Management faq	310	February 26, 2021
Whether SapphireIMS support creation of Multiple States? State Machine and Workflow faq	316	February 26, 2021
Does Sapphire provide an option to customize the Record Submission page based on the Roles? User and Role Management faq	293	February 26, 2021
Does SapphireIMS support adding customized fields? Fields, Forms and Validations faq	276	February 26, 2021
Is it possible to Hide or Populate Fields based on the business condition? Fields, Forms and Validations faq	307	February 26, 2021
Is it possible to customize the Notification rule/template based on the Business requirement? Omni channel Notifications faq	308	February 26, 2021
What is the type of Notification supported in SapphireIMS? Omni channel Notifications faq	286	February 26, 2021
Is it possible to generate/Print Record details as a form? Fields, Forms and Validations faq	293	February 26, 2021
Is it possible to customize the Record Number format based on the business requirement? Incident Management faq	353	February 26, 2021
Can I populate priority based on the Urgency and Impact? Incident Management faq	286	February 26, 2021
Is there an option to set Source of Record and create multiple Record source? Incident Management faq	299	February 26, 2021
Is it possible to create different Service name for Parent and child Record? Incident Management faq	294	February 26, 2021
Whether SapphireIMS supports delegation feature to assign record to different user? Incident Management faq	308	February 26, 2021
Does SapphireIMS support customized workflow for Incident management process? Incident Management faq	310	February 26, 2021
Is it possible to configure “Private Ticket Search Filter Profile” in SapphireIMS Service Desk? User and Role Management	308	February 25, 2021
While adding a Comment/Enclosure in a SapphireIMS Service Desk Record/Ticket, I am not able to see the option to mark the Comment/Enclosure as Private or Public. How can I resolve this issue? User and Role Management	271	February 25, 2021
I have logged-in to the SapphireIMS Service Desk Web Portal as a Technician. I cannot view all the Tickets. Also, I am not able to transfer a Ticket to another Technician by changing the Owner of the same. How can I resolve this issue? User and Role Management	286	February 25, 2021
Does SapphireIMS Service Desk support the “On Behalf of Ticket Submission” feature? If yes, then how to configure the same? Also, can we configure “On Behalf of Ticket Submission” restricted to the Location and/or Department a User? User and Role Management	259	February 25, 2021
Is it possible to create a new Service Desk Role in SapphireIMS Service Desk by copying the Role Settings of another Service Desk Role? User and Role Management	279	February 25, 2021
What are the different types of Roles supported in SapphireIMS Service Desk? User and Role Management	288	February 25, 2021
Does SapphireIMS Service Desk support the “Delegation” feature. If yes, then for which Service Desk Role the Delegation feature is supported and how to configure the same? User and Role Management	352	February 25, 2021
Is it possible to allow or prevent the newly added Users in SapphireIMS being allocated to a Service Desk Role by default? User and Role Management	334	February 25, 2021
Post scanning the Barcode or QR Code of the Assets through SapphireIMS, can we generate an Excel File with the scanned Asset Details from the SapphireIMS CMDB? Physical Asset Verification	386	February 25, 2021
Does SapphireIMS support Asset Depreciation Calculation? If yes, then how to configure the same in SapphireIMS? Asset Depreciation	365	February 25, 2021
Does SapphireIMS have the capability to automatically fetch the Warranty Details of the Assets from the OEM Database? General	329	February 25, 2021
Currently 10 Assets added in the SapphireIMS CMDB. From the 11th Asset onward the Asset Number should be automatically generated in an incremental manner post Asset Number Generation Settings configuration. What is the procedure to achieve the same? General	295	February 25, 2021
What is the Maximum number of Assets that we can add in the SapphireIMS CMDB? Is there any restriction on the same to avoid slowness of the SapphireIMS Application? General	356	February 25, 2021
How can I update the Asset Data for multiple Assets in the SapphireIMS CMDB? General	310	February 25, 2021
Can we automatically update the Location and Department of an Allocated Asset in the SapphireIMS CMDB, if the Location and Department of the Allocated User are updated in the Active Directory? Asset Lifecycle Management (IMACD)	351	February 25, 2021
How can we configure Access Control for the Asset Data in the SapphireIMS CMDB? User and Role Management	387	February 25, 2021