Topics tagged how-to

Topic	Replies	Views	Activity
How to capture the bitlocker status in SapphireIMS for windows system General how-to	0	484	August 31, 2021
Windows online patch scan fails with error "The caller has requested some action on a service that is not known to the datastore" Windows OS Patching how-to	0	598	August 25, 2021
How to convert .crt file to PFX certificate? General faq , how-to	0	405	August 18, 2021
What needs to be checked if AD OU list and Users are not importing using Cloud Connector plugin? User Management how-to , faq	0	540	June 1, 2021
What are the points which needs to checked if the IT compliance data is not reflecting in the compliance page? Discovery, Inventory and Compliance issue , how-to	1	424	August 16, 2021
I have end users having access to administrator privilege to windows desktops or laptops. How can I prevent users uninstalling SapphreIMS agents accidently? Agent-based Discovery how-to	0	451	April 1, 2021
How SapphireIMS automatic patch deployment works? Will it deploy all the missing patch at one go or it deploy the patches one after the other and any order of prioroty given on patches which needs to be deployed Windows OS Patching how-to , product-behavior	1	436	June 23, 2021
Compliance Baseline Rule for RAM capacity is not considering machines as expected, when multiple slots are available in end machine Discovery, Inventory and Compliance how-to	0	341	June 18, 2021
Error in RPA creation due to untrusted certificate solved Robotic Process Automation (RPA) issue , how-to	0	666	June 10, 2021
What are the steps which needs to be checked if SAML Authentication is not working? Authentication how-to	0	2351	April 6, 2021
If AR report data not loaded, what need to be check? Advanced Reports how-to , faq	0	363	May 26, 2021
How to enable SSL in AR? Advanced Reports faq , how-to	0	564	May 26, 2021
Sometimes SapphireIMS war(web archive) deployment fails. What could be the issue? General issue , how-to	1	1293	May 26, 2021
Is it possible to upgrade my agent to windows feature pack 21H1 using "offline" scan and deploy option in patch management? Software Deployment and Script Execution how-to	1	456	May 21, 2021
How do we add unit-wise holidays applicable for the year? Service Level Management (SLM) how-to	0	346	May 11, 2021
Is their any option to auto submit the Incident record based on end point down time data which is collected through agent? Incident Management how-to	2	561	May 7, 2021
What is the difference between MSP setup and MSP Upgrade Setup? General how-to	1	400	May 7, 2021
What is the difference between Physical probe and virtual probe? General how-to	1	600	May 7, 2021
How to configure Custom Policy Analyzer rule for Windows 10 Policy Analysis how-to	1	421	April 29, 2021
How to ensure only the owner of the record can update the comments for ‘Reason for SLA violation’, as the system is allowing any technician to update the SLA violation reason? Service Level Management (SLM) how-to	0	303	April 25, 2021
How does SapphireIMS enables to convert the Emails to Records when the emails are sent from email addresses which are not present in SapphireIMS? Email to Record how-to	0	391	April 23, 2021
Customer is having master agent, but the disk space is increasing over period of time due to patch management files. Now they cannot increase the disk space in OS drive and wanted to use different drive. How can I handle this? Agent-based Discovery how-to	0	385	April 16, 2021
I want to deploy ( Install ) latest Windows 10 Feature Pack ( Creator update ) to machines which are having older version of Windows 10. How can I do this to apply deploy job to specific machines having older versions? Software Deployment and Script Execution how-to , faq	0	495	January 21, 2021
What are the steps to be carried out to configure and deploy Windows 10 Feature Creator Update and what are the troubleshooting steps? Software Deployment and Script Execution how-to	0	434	April 16, 2021
What are the best practices to perform SapphireIMS Agent upgrade once SapphireIMS patch is upgraded? Discovery, Inventory and Compliance how-to	0	323	April 14, 2021
What are the best practices that I need to adapt, to ensure that all my assets are maintained properly in the system? Discovery, Inventory and Compliance how-to	0	388	April 12, 2021
How will we know whether the configured license is over utilized/under utilized in SapphireIMS? Discovery, Inventory and Compliance how-to	0	293	April 14, 2021
If one specific software has multiple product keys with same license entitlement, how should we configure it in SapphireIMS? IT and Software Compliance how-to	0	347	March 22, 2021
Do we have any troubleshooting document available for RPA? Robotic Process Automation (RPA) issue , how-to	0	417	April 14, 2021
Business service monitoring-IPMI Servers and Network Devices how-to , faq	1	315	April 14, 2021