SapphireIMS Community

Topic	Replies	Views	Activity
What is the difference between Standalone and Slave Agent? General faq	0	432	March 8, 2021
How Static and Dynamic threshold works in SapphireIMS? Thresholds and Notifications faq	0	431	January 19, 2021
Can I run SapphireIMS server in cloud data center enviroments? Installation and Uninstallation faq	0	430	January 29, 2021
How can I discover IP Phones which do not support SNMP? Layer2 Discovery how-to	0	430	January 8, 2021
How to enable SSO in SapphireIMS application? Authentication how-to	0	426	March 18, 2021
Which authentication mechanism used by SapphireIMS ITSM Rest API and whether the responses gets encrypted? API and Integration faq	0	423	March 31, 2021
In the SapphireIMS Physical Asset Verification (PAV) Mobile App, can we scan Assets in Offline mode and then reconcile or verify once the Mobile Device is connected to the network or internet? Physical Asset Verification	0	423	February 25, 2021
Modern Authentication	3	211	March 20, 2023
What are the supported charts and report types supported in SapphireIMS advanced reports? Advanced Reports faq	0	422	March 31, 2021
What is the Standard Operating Procedure (SOP) to get latest inventory data for all the discovered systems? General how-to	0	421	March 8, 2021
How to create a new Asset Type/Asset Item Type in the SapphireIMS CMDB? Data Model	0	419	February 25, 2021
What are the device type templates? How devices gets categorized? What should I do if my device is categorized as Unknown(Category marked with question mark symbol in discovery view)? General how-to	0	417	December 30, 2020
How to configure Asset Ownership Acceptance by the Users in the SapphireIMS CMDB? Can it be done on scheduled basis and through Email? Asset Lifecycle Management (IMACD)	0	417	February 25, 2021
Do you have an option to control next possible state display based on old state transaction of the record? State Machine and Workflow how-to	0	415	March 29, 2021
What are the best practices that I need to adapt, to ensure that all my assets are maintained properly in the system? Discovery, Inventory and Compliance how-to	0	414	April 12, 2021
Can I add a new Asset Module in the SapphireIMS CMDB? Data Model	0	411	February 25, 2021
What are the possible reasons for SNMP timeout - No response? How should I address it? Agentless Device Discovery faq	0	411	January 27, 2021
Which system logs to be validated if patch jobs got failed in system level? General how-to	0	410	March 8, 2021
What are the supported Export types in AR? Advanced Reports faq	0	407	May 26, 2021
AD users are unable to authenticate with SapphireIMS application. What needs to be checked? Authentication faq , how-to	0	407	March 22, 2021
Can I collect hardware, software, custom inventory and file trawl inventory at different time period and whether I can disable specific types of collection not to collect data? General faq	0	407	March 1, 2021
Sapphire integration with splunk cloud Platform	1	287	September 5, 2022
After reinstalled sapphireims agent in Clint system log is Agent-based Discovery	2	234	June 23, 2023
What are attributes are configured tracking baselined inventory changes? General faq	0	403	April 9, 2021
How to update workgroup when a record is moved to specific state? State Machine and Workflow faq	0	403	March 24, 2021
How to check the security/VA health of my SapphireIMS application? Security how-to	0	403	March 22, 2021
What are the configuration to be done during SSL certificate import in to SapphireIMS application? Security faq , how-to	0	402	March 19, 2021
Calculation of 95th percentile in SapphireIMS Business Service Monitoring	0	402	January 4, 2021
Can I detect live changes of inventory? For example: if I install one specific software at 12.00pm and uninstall the same at 12.30pm, will SapphireIMS detect that change? General faq	0	401	March 1, 2021
Can I restrict size of the attachment and modify the attachment extensions allowed in service desk? Service Desk UI faq	0	400	March 9, 2021
What is the Standard Operating Procedure (SOP) to execute MSU installer from SapphireIMS? Software Deployment and Script Execution how-to	0	399	March 8, 2021
How to configure Pre-Email Notification Rule/Reminder Email for Date Fields in the SapphireIMS CMDB Module? Notifications	0	398	February 25, 2021
My inventory collects only last 5 digit of license key for Windows 10 operating System compared to traditional 25-digit key. Whether SapphireIMS can give be compliance result based on last 5 digits? IT and Software Compliance faq	0	397	March 2, 2021
Is it possible to add/update asset via rest api in asset management module of SapphireIMS? General how-to	0	397	March 31, 2021
How to perform data and config resync when replication fails between probe and central server? Backup and Restoration how-to	0	397	March 22, 2021
If AR report data not loaded, what need to be check? Advanced Reports how-to , faq	0	396	May 26, 2021
How do I reset password using SapphireIMS self service module? User Management how-to	0	395	March 19, 2021
How do I create and import users in SapphireIMS? User Management how-to	0	395	March 18, 2021
How do we control technician list drop down while assigning records? State Machine and Workflow how-to	0	394	March 24, 2021
I am facing issue while logging-in to the Physical Asset Verification App (PAV). What could be the issue? Physical Asset Verification faq	0	393	April 16, 2021
Users using windows 10 machines connected over mobile internet and have per day bandwidth limit of 1-2 GB. I need to roll out windows 10 feature pack or creator update ISO image having around 4GB in size. How to upgrade without impact on daily work? Software Deployment and Script Execution how-to	0	393	March 29, 2021
Whether agent communication is two-way? What is required to change at firewall? Agent-based Discovery faq	0	393	March 4, 2021
Is it feasible to select the Asset Parameters and update the CMDB Asset Data through the SapphireIMS Mobile App as part of Physical Asset Verification (PAV)? Physical Asset Verification	0	392	February 25, 2021
Whether SNMP discovery in SapphireIMS use broadcast with port 161? Agentless Device Discovery faq	0	391	March 26, 2021
How to set access control for different module in sapphire? User Management how-to	0	389	March 22, 2021
How can we configure Access Control for the Asset Data in the SapphireIMS CMDB? User and Role Management	0	387	February 25, 2021
Post scanning the Barcode or QR Code of the Assets through SapphireIMS, can we generate an Excel File with the scanned Asset Details from the SapphireIMS CMDB? Physical Asset Verification	0	386	February 25, 2021
Can I run windows agent with Automatic (Delayed) Service Startup Type? Agent-based Discovery faq	0	386	January 28, 2021
Does SapphireIMS Support Custom based inventory and database inventory? General faq	0	385	March 2, 2021
How do I deploy a custom wallpaper to all the Windows end points? How do I remove the same? IT Automation	0	385	January 4, 2021