SapphireIMS Community

Topic	Replies	Views	Activity
Which operating system platform supported for SapphireIMS server? Supported Platforms faq	0	449	January 29, 2021
What are the Linux OS Flavors supported by SapphireIMS for Linux OS Patch Management? Linux OS Patching	0	446	December 30, 2020
Critical points to be taken care as best practice while configuring reverse proxy or load balancer infront of SapphireIMS application server Load balancer and Reverse Proxy how-to	0	444	January 22, 2021
Do we have master agent or file server for Linux and MAC? Which OS supported? Agent-based Discovery faq	0	443	April 9, 2021
Can I run SapphireIMS server in cloud data center enviroments? Installation and Uninstallation faq	0	442	January 29, 2021
What is the difference between Standalone and Slave Agent? General faq	0	441	March 8, 2021
How can I discover IP Phones which do not support SNMP? Layer2 Discovery how-to	0	438	January 8, 2021
How to configure Asset Ownership Acceptance by the Users in the SapphireIMS CMDB? Can it be done on scheduled basis and through Email? Asset Lifecycle Management (IMACD)	0	436	February 25, 2021
What are the device type templates? How devices gets categorized? What should I do if my device is categorized as Unknown(Category marked with question mark symbol in discovery view)? General how-to	0	435	December 30, 2020
Which system logs to be validated if patch jobs got failed in system level? General how-to	0	435	March 8, 2021
Which authentication mechanism used by SapphireIMS ITSM Rest API and whether the responses gets encrypted? API and Integration faq	0	431	March 31, 2021
Can you provide us with more information on storage cluster, what is the logic behind ‘Storage cluster’? NetFlow/SFlow	0	430	May 14, 2021
In the SapphireIMS Physical Asset Verification (PAV) Mobile App, can we scan Assets in Offline mode and then reconcile or verify once the Mobile Device is connected to the network or internet? Physical Asset Verification	0	427	February 25, 2021
How to create a new Asset Type/Asset Item Type in the SapphireIMS CMDB? Data Model	0	426	February 25, 2021
What are the supported charts and report types supported in SapphireIMS advanced reports? Advanced Reports faq	0	425	March 31, 2021
What is the Standard Operating Procedure (SOP) to get latest inventory data for all the discovered systems? General how-to	0	425	March 8, 2021
What are the best practices that I need to adapt, to ensure that all my assets are maintained properly in the system? Discovery, Inventory and Compliance how-to	0	421	April 12, 2021
AD users are unable to authenticate with SapphireIMS application. What needs to be checked? Authentication faq , how-to	0	421	March 22, 2021
What are the possible reasons for SNMP timeout - No response? How should I address it? Agentless Device Discovery faq	0	421	January 27, 2021
Do you have an option to control next possible state display based on old state transaction of the record? State Machine and Workflow how-to	0	417	March 29, 2021
What are the configuration to be done during SSL certificate import in to SapphireIMS application? Security faq , how-to	0	417	March 19, 2021
Can I collect hardware, software, custom inventory and file trawl inventory at different time period and whether I can disable specific types of collection not to collect data? General faq	0	416	March 1, 2021
Sapphire integration with splunk cloud Platform	1	294	September 5, 2022
Can I restrict size of the attachment and modify the attachment extensions allowed in service desk? Service Desk UI faq	0	415	March 9, 2021
Can I detect live changes of inventory? For example: if I install one specific software at 12.00pm and uninstall the same at 12.30pm, will SapphireIMS detect that change? General faq	0	415	March 1, 2021
Can I add a new Asset Module in the SapphireIMS CMDB? Data Model	0	415	February 25, 2021
How to estimate NetFlow, Eventlog, Syslog and other logs storage size in SapphireIMS? Log Collectors faq	0	415	January 11, 2021
How to check the security/VA health of my SapphireIMS application? Security how-to	0	414	March 22, 2021
How to perform data and config resync when replication fails between probe and central server? Backup and Restoration how-to	0	412	March 22, 2021
What is the Standard Operating Procedure (SOP) to execute MSU installer from SapphireIMS? Software Deployment and Script Execution how-to	0	411	March 8, 2021
What are the supported Export types in AR? Advanced Reports faq	0	411	May 26, 2021
Calculation of 95th percentile in SapphireIMS Business Service Monitoring	0	410	January 4, 2021
My inventory collects only last 5 digit of license key for Windows 10 operating System compared to traditional 25-digit key. Whether SapphireIMS can give be compliance result based on last 5 digits? IT and Software Compliance faq	0	409	March 2, 2021
How to update workgroup when a record is moved to specific state? State Machine and Workflow faq	0	407	March 24, 2021
If AR report data not loaded, what need to be check? Advanced Reports how-to , faq	0	406	May 26, 2021
What are attributes are configured tracking baselined inventory changes? General faq	0	406	April 9, 2021
Users using windows 10 machines connected over mobile internet and have per day bandwidth limit of 1-2 GB. I need to roll out windows 10 feature pack or creator update ISO image having around 4GB in size. How to upgrade without impact on daily work? Software Deployment and Script Execution how-to	0	406	March 29, 2021
How do I reset password using SapphireIMS self service module? User Management how-to	0	406	March 19, 2021
What is the difference between Installed Software & Normalized Software options in inventory summary report and explain the usage? General faq	0	405	March 8, 2021
How to configure Pre-Email Notification Rule/Reminder Email for Date Fields in the SapphireIMS CMDB Module? Notifications	0	405	February 25, 2021
Is it possible to add/update asset via rest api in asset management module of SapphireIMS? General how-to	0	403	March 31, 2021
Whether SNMP discovery in SapphireIMS use broadcast with port 161? Agentless Device Discovery faq	0	402	March 26, 2021
How do I create and import users in SapphireIMS? User Management how-to	0	402	March 18, 2021
Whether agent communication is two-way? What is required to change at firewall? Agent-based Discovery faq	0	402	March 4, 2021
How to set access control for different module in sapphire? User Management how-to	0	401	March 22, 2021
Does SapphireIMS Support Custom based inventory and database inventory? General faq	0	401	March 2, 2021
What is the Standard Operating Procedure (SOP) to calculate the software license count in compliance for sub level OUs even Pre-shipped OU selected in the configuration? IT and Software Compliance how-to	0	399	March 8, 2021
I am facing issue while logging-in to the Physical Asset Verification App (PAV). What could be the issue? Physical Asset Verification faq	0	397	April 16, 2021
How do we control technician list drop down while assigning records? State Machine and Workflow how-to	0	397	March 24, 2021
Is it possible to monitor storage devices in SapphireIMS? What are the different types of storage devices can be monitored? Storages faq	0	396	April 9, 2021