Topics tagged how-to

Topic	Replies	Views	Activity
What are the best practices that I need to adapt, to ensure that all my assets are maintained properly in the system? Discovery, Inventory and Compliance how-to	0	414	April 12, 2021
How will we know whether the configured license is over utilized/under utilized in SapphireIMS? Discovery, Inventory and Compliance how-to	0	324	April 14, 2021
If one specific software has multiple product keys with same license entitlement, how should we configure it in SapphireIMS? IT and Software Compliance how-to	0	372	March 22, 2021
Do we have any troubleshooting document available for RPA? Robotic Process Automation (RPA) issue , how-to	0	452	April 14, 2021
Business service monitoring-IPMI Servers and Network Devices how-to , faq	1	337	April 14, 2021
Explain conceptual diagram of Master & Slave Agent for patch/software file download General how-to	0	782	March 8, 2021
How compliance works with the product which supports product key collection against product which does not collect product keys? IT and Software Compliance how-to	0	362	March 22, 2021
How do i troubleshoot the issue of SLA not getting mapped to a Service desk Record? Service Level Management (SLM) issue , how-to	0	356	April 12, 2021
Does SapphireIMS provides option to deliver SLA based email notifications to email recipients which i can customize as a rule? Service Level Management (SLM) how-to , faq	0	351	April 12, 2021
I have storage device and it is not present in the supported storage device list of SapphireIMS. How to monitor that? Storages how-to	0	319	April 9, 2021
How do I push or deploy SapphireIMS Windows Agents through SCCM? Agent-based Discovery how-to , faq	0	825	January 11, 2021
What are the device type templates? How devices gets categorized? What should I do if my device is categorized as Unknown(Category marked with question mark symbol in discovery view)? General how-to	0	415	December 30, 2020
How to make WMI connection firewall friendly instead of using too many DCOM random ports? Agentless Device Discovery how-to	0	1696	January 7, 2021
How to troubleshoot replication issues between probe and central server(MSP)? Backup and Restoration how-to	0	435	April 8, 2021
How to change the User Consent Message or Notification Message during the remote connection or terminal access through MeshCentral? Remote Desktop how-to	0	777	April 8, 2021
MobileApp is unable to connect to SapphireIMS server. How to troubleshoot? Mobile App how-to	0	322	April 7, 2021
E-mail based approval is not working in my setup. How to troubleshoot the issue? State Machine and Workflow how-to	0	327	April 7, 2021
I need to send E-mail notification based on fixed field values of the Record such as on record Location, record service, etc. How to do? Omni channel Notifications how-to	0	317	April 7, 2021
I need to send E-mail notification on same state to Owner and Approval manager or Owner and Submitter of the record, but the email content needs to be different, how to configure it? Omni channel Notifications how-to	0	383	April 7, 2021
If reports are not getting triggered, what are the troubleshooting steps? Advanced Reports how-to	0	366	April 6, 2021
How to logout applications from SSO? Authentication how-to	0	712	April 6, 2021
How to bypass SapphireIMS portal login and always re-direct to IDP initiated log-in? Authentication how-to	0	366	April 6, 2021
Is there anyway I can model group of system and other resources such as application, service, etc. as business service instead of individual monitoring? Business Maps and SLA how-to	0	347	April 5, 2021
The hosted service is critical for the end users, So I have some components which are redundant to provide high availability service. How can I incorporate them into to Business service monitoring? Business Maps and SLA how-to	0	343	April 5, 2021
I have hosted a website and providing some service through it. Whats the best way to monitor it in SapphireIMS? Business Maps and SLA how-to	0	329	April 5, 2021
User is complaining on the slow response from the website? How can I use SapphireIMS to monitor this? Applications and Synthetic Transactions how-to	0	349	April 5, 2021
My entire devices performance data collection not happening within poll time interval? Is there any configuration like increasing threads or any other option so that it attempts to collect more number of nodes in bulk? Business Service Monitoring how-to	0	342	April 1, 2021
I am using offline windows patch scan mode and find that newly released KB articles are not getting detected as missing post my patch scan job completion. What could be the issue? Windows OS Patching how-to	0	482	April 1, 2021
What are the steps to be checked if data is not showing in the Log analyzer dashboard? Log Collectors how-to	0	472	April 1, 2021
My current log analyzer database Elastic Search is running in SapphireIMS Application server. Due to disk space constraint, I want to move ES to some other machine. How can i do this? Log Collectors how-to	0	370	April 1, 2021