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I have Office Standard 2019 and entitled to use downgrade rights for Office Standard 2010/2013/2016 with multiple product keys for each version. I don’t have means to add multiple product keys for same version in SapphireIMS, how can I handle this?
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0
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335
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March 2, 2021
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Does SapphireIMS figure out machines which are missing agent vs actual available machines in organization using some reconciliation method?
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0
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335
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March 1, 2021
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What versions of MSSQL are supported for monitoring in SapphireIMS?
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0
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334
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May 14, 2021
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What are Availability and Health of Business Service?
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0
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334
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April 5, 2021
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Is it possible to allow or prevent the newly added Users in SapphireIMS being allocated to a Service Desk Role by default?
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0
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334
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February 25, 2021
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Which are all load balancer, reverse proxy or web application gateways used with SapphreIMS tool?
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0
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334
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January 25, 2021
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How to monitor the route link(BGP) in which interface port status might be up but BGP link is down and traffic getting routed through another route link?
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0
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334
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January 13, 2021
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Is zombie node will work for both agentless & agent discovery protocol?
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0
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333
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March 8, 2021
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I need to set the custom bandwidth speed for router interface which is provided by Internet Service Provider(ISP) and not to use physical interface speed for my utilization calculation. How can I do this in SapphireIMS?
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0
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333
|
January 11, 2021
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Few Windows/Linux/MAC machines are used as standalone machines which are not reachable from corporate network. These users do not have admin rights and they won't come to office on regular basis. How should I deploy the agent with end user help?
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0
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332
|
March 22, 2021
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I want to hide my application server getting exposed to internet. What is the best way to handle this?
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0
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332
|
March 18, 2021
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Does SapphireIMS support Live Asset Tracking feature?
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0
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332
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February 25, 2021
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Which AES and SHA versions used by SNMP V3 profile in SapphireIMS?
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0
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332
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January 27, 2021
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Whether SapphireIMS support discovery and inventory of thin clients and zero/ultra thin clients used for VDI?
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0
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331
|
January 8, 2021
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Can I have multiple notification templates for the alert purpose?
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0
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330
|
March 27, 2021
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How do we set default enclosure access type for all the users?
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0
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330
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March 24, 2021
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How to add additional fields in User management master?
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0
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330
|
March 18, 2021
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What is the Standard Operating Procedure (SOP) to check patch related files are downloaded or not in SapphireIMS Server repository?
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0
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330
|
March 8, 2021
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Which logs to be validated if automation jobs got failed in agent side?
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0
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334
|
March 8, 2021
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I have hosted a website and providing some service through it. Whats the best way to monitor it in SapphireIMS?
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0
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329
|
April 5, 2021
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Customer complains about a portal slowness issue wherein they face the issue in the off-peak hours say between 12AM-3AM when the user accessing the portal is very less. The issue gets automatically solved without any restart. What to check in such cases?
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0
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330
|
March 10, 2021
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Whether field validation supported in SapphireIMS? How can I do that?
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0
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329
|
February 26, 2021
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Can I configure default Change management process in SapphireIMS?
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0
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329
|
March 1, 2021
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Does Sapphire Support Popup and Push notifications?
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0
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329
|
March 1, 2021
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Does SapphireIMS have the capability to automatically fetch the Warranty Details of the Assets from the OEM Database?
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0
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329
|
February 25, 2021
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Does SapphireIMS provide an option to view the Report online or offline?
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0
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328
|
March 31, 2021
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The server machine responds very slow due to high CPU some times. Is there any way to monitor in SaphhireIMS?
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0
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328
|
March 27, 2021
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Do I have an audit log of all the changes made by Admin or other user in service desk?
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0
|
327
|
March 9, 2021
|
|
What is Microsoft Licensing Statement and what can I do with this in SapphireIMS?
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0
|
327
|
March 2, 2021
|
|
What are the login types supported in MobileApp?
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0
|
326
|
March 23, 2021
|
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What will be the impact if conflicted systems are merged improperly?
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0
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326
|
March 8, 2021
|
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I have node locked license or host-based license brought for specific machines. I want the licenses to be tagged to those nodes and should not be used for other nodes during compliance position calculation. How should I do this?
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0
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326
|
March 2, 2021
|
|
How will we know whether the configured license is over utilized/under utilized in SapphireIMS?
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0
|
324
|
April 14, 2021
|
|
Can I customize the mail content what I get through e-mail or SMS?
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0
|
324
|
March 27, 2021
|
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Explain the usage of Sample Data Period in Software metering?
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0
|
324
|
March 8, 2021
|
|
Can I run Advance report module in a machine where SapphireIMS application is installed?
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0
|
323
|
March 19, 2021
|
|
Is it possible to change the Submitter name for the submitted Record?
|
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0
|
323
|
March 9, 2021
|
|
MobileApp is unable to connect to SapphireIMS server. How to troubleshoot?
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0
|
322
|
April 7, 2021
|
|
System delievery vendor wants to create master image OS with SapphireIMS agent as one of the software embedded and then clone it to bulk of systems before delivery to specific customer who requested. What is the standard operating procedure for this?
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0
|
325
|
March 9, 2021
|
|
Does SapphireIMS support default Service request Template?
|
|
0
|
323
|
March 9, 2021
|
|
What is the Standard Operating procedure to check the connectivity between Master & Slave agent?
|
|
0
|
322
|
March 8, 2021
|
|
I have load balancer setup infront of couple of SapphireIMS application server with least connection technique. I am frequently getting redirected to login page. Why?
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0
|
322
|
January 22, 2021
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|
Customer raised an incident stating when he is trying to perform 'Change Ownership' from the record edit screen, he is not getting the owners listed in the dropdown. What could be the issue?
|
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0
|
322
|
March 10, 2021
|
|
Is it possible to Customize the logo in the email template?
|
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0
|
321
|
February 26, 2021
|
|
In central or MSP server, I have configured alerts for change log. However, I am not getting alerts. What could be the issue?
|
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0
|
320
|
April 9, 2021
|
|
Is it possible to populate Additional Field data from Parent Record to Child?
|
|
0
|
320
|
March 1, 2021
|
|
I have storage device and it is not present in the supported storage device list of SapphireIMS. How to monitor that?
|
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0
|
319
|
April 9, 2021
|
|
Will the file downloaded gets deleted in Master & Slave agent repository after automation job completion?
|
|
0
|
319
|
March 8, 2021
|
|
What is generic SMI-S option available in profile manager WBEM-> Vendor "Others"> Model "Generic SMIS"
|
|
0
|
319
|
March 1, 2021
|
|
Does Sapphire support Archival of Old Records?
|
|
0
|
319
|
February 26, 2021
|