SapphireIMS Community

Topic	Replies	Views	Activity
Script execution job is not working through SapphireIMS, but same is working when I execute manually. How to troubleshoot this? Software Deployment and Script Execution how-to	0	917	April 15, 2021
How to Generate Network Captures for Troubleshooting? General how-to	0	610	December 16, 2021
What are the URLs to be allowed/whitelisted from SapphireIMS Agent, in order to make it communicate with SapphireIMS server? Agent-based Discovery faq	0	527	November 22, 2021
How to reset the MeshCentral portal password Remote Desktop how-to	0	2421	December 13, 2021
How to get the Trusted Platform Module (TPM) information of Security Processor on Windows systems? General how-to	0	330	November 18, 2022
Mesh Central - SSL certificate generation steps (New Implementation) Remote Desktop how-to	0	3157	April 6, 2021
Why do I get duplicate systems in the inventory screen? Agent-based Discovery faq	0	549	March 22, 2021
How to perform patch management in the ubuntu OS? Linux OS Patching how-to	1	561	September 2, 2021
Two Factor Authentication using SMS for Login/ Forgot Password User Management how-to , faq	0	446	December 13, 2022
Customer is having master agent, but the disk space is increasing over period of time due to patch management files. Now they cannot increase the disk space in OS drive and wanted to use different drive. How can I handle this? Agent-based Discovery how-to	0	442	April 16, 2021
Which remote control tool is supported by SapphireIMS by default? Which features are supported? Remote Desktop faq	0	374	April 6, 2021
Compliance Baseline Rule for RAM capacity is not considering machines as expected, when multiple slots are available in end machine Discovery, Inventory and Compliance how-to	0	368	June 18, 2021
How to get the Media Type Data Collection(SSD,HDD) for Windows systems? General how-to	0	278	November 18, 2022
How remote control works in SapphireIMS? Remote Desktop how-to	1	928	September 14, 2021
ESXi 6.7 host server discovery is failing with unable to connect error using WBEM secure protocol though port 5989 is accessible, and credentials are correct. What could be the issue? Agentless Device Discovery issue	0	1182	February 1, 2021
Script for installing KB articles (.MSU files) through SapphireIMS IT Automation	0	859	May 28, 2021
How do I push(deploy) SapphireIMS Windows Agents through AD group policy and How can I install the agents manually? Agentless Device Discovery how-to , faq	0	836	January 11, 2021
How do I push or deploy SapphireIMS Windows Agents through SCCM? Agent-based Discovery how-to , faq	0	832	January 11, 2021
Can I have compliance status against business units? How it is different from Organization unit? General faq	0	750	March 3, 2021
Do I need to pass silent switch for MSI installation job? If MSI package requires some property argument, how can I pass it? Software Deployment and Script Execution faq	0	730	March 8, 2021
Microsoft Windows OS Online Patch Scan and Offline Patch Deployment Architecture Windows OS Patching architecture , doc	0	687	December 31, 2020
What is layer 4 network load balancing and layer 7 application load balancing and which one is preferred one for SapphireIMS server Load balancer and Reverse Proxy	0	629	January 23, 2021
How Windows third party patch mangement works in SapphreIMS? Third Party Software Patching how-to	0	581	March 9, 2021
Endpoint is physically up, but it is showing as down in SapphireIMS. How to troubleshoot this? Discovery, Inventory and Compliance how-to	0	527	April 14, 2021
I have end users having access to administrator privilege to windows desktops or laptops. How can I prevent users uninstalling SapphreIMS agents accidently? Agent-based Discovery how-to	0	517	April 1, 2021
[Use case] Baseline compliance rule configuration based on software name and vendor IT and Software Compliance product-behavior	0	514	July 8, 2021
Which remote desktop solutions integration currently available with SapphireIMS? Remote Desktop	0	501	January 11, 2021
SapphireIMS Functional Architecture Architecture doc	0	492	December 31, 2020
What are the steps to be checked if data is not showing in the Log analyzer dashboard? Log Collectors how-to	0	472	April 1, 2021
Windows online patch scan fails with error "Overall operation completed but error occurred while processing one or more specified updates" [Error code: 0x240003] Windows OS Patching issue	0	471	April 22, 2022
What are the steps which needs to be checked if SAML Authentication is not working? Authentication how-to	0	2646	April 6, 2021
What are the steps to be carried out to configure and deploy Windows 10 Feature Creator Update and what are the troubleshooting steps? Software Deployment and Script Execution how-to	0	467	April 16, 2021
MeshCentral portal credential change Remote Desktop how-to , faq	1	1643	December 13, 2021
How do I set up MFA in SapphireIMS? Authentication faq	0	406	March 17, 2021
How SapphireIMS automatic patch deployment works? Will it deploy all the missing patch at one go or it deploy the patches one after the other and any order of prioroty given on patches which needs to be deployed Windows OS Patching how-to , product-behavior	1	487	June 23, 2021
Sometimes SapphireIMS war(web archive) deployment fails. What could be the issue? General issue , how-to	1	1497	May 26, 2021
Service desk Record Submission time is getting changed even though there is no option available for the technician / user to change. How is this happening? Service Desk UI product-behavior	0	369	May 5, 2021
One of my Network device is not getting discovered in the application, all the needed prerequisites are in place. How do I discover this device? Agentless Device Discovery how-to	0	361	March 2, 2021
What are the best practices to perform SapphireIMS Agent upgrade once SapphireIMS patch is upgraded? Discovery, Inventory and Compliance how-to	0	359	April 14, 2021
Device Category bifurcation Discovery, Inventory and Compliance	0	358	April 20, 2021
If inventory collection failed, is it required to run the discovery rules for one more time? General faq	0	356	March 8, 2021
Procedure to move agents from one Probe to another probe Agent-based Discovery faq	1	439	November 12, 2021
I have latest SapphireIMS installed but few agents show different versions. Why this behaviour? Agent-based Discovery faq	0	349	March 2, 2021
How to handle multiple incident with similar issue? Incident Management how-to	0	347	February 26, 2021
A customer is allowing to set 5 MB to a master agent and what is the value you will set in SapphireIMS? Calculate the value and mention it General how-to	0	338	March 8, 2021
Sapphire Agent is not getting installed over WIFI but getting installed over LAN through AD GPO Agent-based Discovery how-to , issue	2	347	September 21, 2022
Script Execution - How to verify whether the script has really done the work? IT Automation how-to	0	337	January 14, 2023
One of the server which was getting monitored is taken out of network. Is there anything I need to do so that false alarms can be avoided? Alarms and Correlation faq	0	336	April 5, 2021
What is the Standard Operating Procedure (SOP) to bring back the deleted devices into managed devices? Explain the concept between agentless and agent discovery protocol on this operation? General how-to	0	335	March 8, 2021
What are the pre-requisites for MeshCentral remote control server in SapphireIMS machine or other dedicated machine? Prerequisites faq	0	1882	April 6, 2021