SapphireIMS Community

Topic	Views	Activity
How do i troubleshoot the issue of SLA not getting mapped to a Service desk Record? Service Level Management (SLM) issue , how-to	356	April 12, 2021
Can we calculate the travel distance of a technician when he/she works onsite using MobileApp? Mobile App faq	356	March 30, 2021
How can receive the alerts from SapphireIMS? Thresholds and Notifications how-to	355	March 27, 2021
Customer has installed one software in a machine. But they want to see that information immediately in SapphireIMS without waiting for next scheduled inventory. What needs to be done for this? General how-to	355	March 2, 2021
How to setup IIS as reverse proxy for SapphreIMS? Load balancer and Reverse Proxy how-to	355	January 25, 2021
I understand advanced report service runs on different HTTPS port and customer wants to avoid exposing it to external world. Is there any way to handle it? Advanced Reports how-to	354	March 19, 2021
What is the difference between Linked and Child incidents? Incident Management faq	354	March 10, 2021
What is the Maximum number of Assets that we can add in the SapphireIMS CMDB? Is there any restriction on the same to avoid slowness of the SapphireIMS Application? General	354	February 25, 2021
Can I integrate SapphireIMS with authentication providers like KeyCloak, Onelogin, etc? Authentication faq	353	March 18, 2021
I want to install 32 and 64 bit windows applications on respective 32 and 64 bit windows operating systems only. How can I do this? Software Deployment and Script Execution how-to	353	January 28, 2021
What is recommended timeout and retry settings to be used in SNMP credential? Agentless Device Discovery faq	353	January 27, 2021
Does SapphireIMS Service Desk support the “Delegation” feature. If yes, then for which Service Desk Role the Delegation feature is supported and how to configure the same? User and Role Management	352	February 25, 2021
Does SapphireIMS provides option to deliver SLA based email notifications to email recipients which i can customize as a rule? Service Level Management (SLM) how-to , faq	351	April 12, 2021
How do we control Approval manager list drop down while Sending record for approval? State Machine and Workflow how-to	351	March 24, 2021
Can we automatically update the Location and Department of an Allocated Asset in the SapphireIMS CMDB, if the Location and Department of the Allocated User are updated in the Active Directory? Asset Lifecycle Management (IMACD)	351	February 25, 2021
I don’t want to get alerted due to occasional CPU spikes that may hit thresholds. Can SapphireIMS take care of this? Thresholds and Notifications faq	350	March 27, 2021
Can I know details on how system reboot alert mechanism works when data is collected using SNMP? Thresholds and Notifications faq	349	April 12, 2021
Sometimes logged-in user doesn't appear in windows machine inventory. What could be the issue? General faq	349	April 8, 2021
How do I enable Service desk record's SLA details for end users i.e., for the users who are having only 'Submitter' role access? Service Level Management (SLM)	349	April 9, 2021
User is complaining on the slow response from the website? How can I use SapphireIMS to monitor this? Applications and Synthetic Transactions how-to	349	April 5, 2021
If more than 1000 Users are imported from Active Directory (AD), then the except first 1000 Users, rest go to the Deleted state in the SapphireIMS Application and those Users are unable to login to the SapphireIMS Web Portal User Management	349	January 2, 2021
Why do we have LDAP as well as HRMS sync enabled for few customers? What is the use of it? User Management faq	348	March 22, 2021
I have few oracle and SQL server licenses with processor and core-based licensing metrics. Whether SapphireIMS support such metrics? IT and Software Compliance faq	348	March 2, 2021
Is it possible to customize the Record Number format based on the business requirement? Incident Management faq	348	February 26, 2021
Is there anyway I can model group of system and other resources such as application, service, etc. as business service instead of individual monitoring? Business Maps and SLA how-to	350	April 5, 2021
Patch scan failed. Error description: Not enough storage is available to complete this operation Windows OS Patching faq	346	December 18, 2021
I want to get notified based on a particular event log’s eventid. Is it possible? Alarms and Correlation faq	346	April 5, 2021
What are the supported Dashboard Templates to create new dashboard? Dashboards and Reports faq	346	March 31, 2021
Is it possible to raise a request on behalf of a user? Service Desk UI faq	347	March 9, 2021
Is it possible to Customize the User & Technician Dashboard? Dashboards and Reports how-to , faq	346	February 26, 2021
Where to update RPA server details if RPA runs in a defferent server Robotic Process Automation (RPA) faq	343	January 7, 2022
The hosted service is critical for the end users, So I have some components which are redundant to provide high availability service. How can I incorporate them into to Business service monitoring? Business Maps and SLA how-to	345	April 5, 2021
Are we collecting Roles, Features & Services running in a Server as part of scheduled Inventory? Discovery, Inventory and Compliance	342	April 20, 2021
My entire devices performance data collection not happening within poll time interval? Is there any configuration like increasing threads or any other option so that it attempts to collect more number of nodes in bulk? Business Service Monitoring how-to	342	April 1, 2021
How to make comment mandatory for a particular state? State Machine and Workflow how-to	342	March 24, 2021
Oracle JDK is now paid software. Is SapphireIMS registered with Oracle? If yes, then we will not have to pay additionally to purchase/use JDK. Or does SapphireIMS run on Open JDK? Supported Platforms faq	343	March 18, 2021
Can I monitor traffic using NetFlow and sFlow in SapphireIMS? NetFlow/SFlow faq	341	March 26, 2021
How to ensure only the owner of the record can update the comments for ‘Reason for SLA violation’, as the system is allowing any technician to update the SLA violation reason? Service Level Management (SLM) how-to	340	April 25, 2021
How alerts are resolved in SapphireIMS? Thresholds and Notifications how-to	340	March 27, 2021
How do I roll out SapphireIMS agents to Linux/MAC machines in bulk? Agent-based Discovery how-to	339	December 8, 2022
Can we take a picture from mobile and attach to the ticket using MobileApp? Mobile App faq	338	March 30, 2021
How to check the health of my SapphireIMS application? General how-to	338	March 22, 2021
Can I create Different Notification profile? Omni channel Notifications faq	338	March 1, 2021
How to upload Bulk Asset Data through CSV/Excel File for an Asset Type with Grid View Asset Field in the SapphireIMS CMDB? Import and Export	337	February 25, 2021
Service Desk Additional Fields and their values are not visible when a Ticket is submitted on behalf of another User Service Desk UI	337	January 2, 2021
Can I get notification when compliance position number changes? IT and Software Compliance faq	336	March 22, 2021
What is the default folder path in SapphireIMS Agent to store the downloaded files? General faq	336	March 8, 2021
Can I set default SLA Comments that needs to be selected for SLA violation Comments? Service Level Management (SLM) faq	336	February 26, 2021
Can I configure SLA based on condition? Service Level Management (SLM) faq	336	February 26, 2021
Is there any option to populate the reports on to the dashboard? Dashboards and Reports how-to	335	March 31, 2021