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I want to get notified based on a particular event log’s eventid. Is it possible?
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0
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367
|
April 5, 2021
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What is the use case of ‘Critical Systems’ profile in patch management?
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0
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367
|
March 9, 2021
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I have few oracle and SQL server licenses with processor and core-based licensing metrics. Whether SapphireIMS support such metrics?
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0
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367
|
March 2, 2021
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If more than 1000 Users are imported from Active Directory (AD), then the except first 1000 Users, rest go to the Deleted state in the SapphireIMS Application and those Users are unable to login to the SapphireIMS Web Portal
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0
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367
|
January 2, 2021
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How do i troubleshoot the issue of SLA not getting mapped to a Service desk Record?
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0
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366
|
April 12, 2021
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What is the difference between Linked and Child incidents?
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0
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366
|
March 10, 2021
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How to setup IIS as reverse proxy for SapphreIMS?
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0
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366
|
January 25, 2021
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Where can I create Ticket Search Profile in SapphireIMS Service Desk?
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0
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366
|
December 30, 2020
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Do we have the Monitoring Plugin or Custom Executable or Java executable Development Guide lines
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0
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365
|
December 7, 2021
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User is complaining on the slow response from the website? How can I use SapphireIMS to monitor this?
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0
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365
|
April 5, 2021
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What are the supported built-in report templates in SapphireIMS ITSM stack?
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0
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365
|
March 31, 2021
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Is it possible to customize the Record Number format based on the business requirement?
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0
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365
|
February 26, 2021
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How can receive the alerts from SapphireIMS?
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0
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364
|
March 27, 2021
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I want to install 32 and 64 bit windows applications on respective 32 and 64 bit windows operating systems only. How can I do this?
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0
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364
|
January 28, 2021
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Can I know details on how system reboot alert mechanism works when data is collected using SNMP?
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0
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363
|
April 12, 2021
|
|
Patch scan failed. Error description: Not enough storage is available to complete this operation
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0
|
362
|
December 18, 2021
|
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The hosted service is critical for the end users, So I have some components which are redundant to provide high availability service. How can I incorporate them into to Business service monitoring?
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0
|
362
|
April 5, 2021
|
|
Can I integrate SapphireIMS with authentication providers like KeyCloak, Onelogin, etc?
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0
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362
|
March 18, 2021
|
|
What is the default file download port used in Slave Agent?
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0
|
362
|
March 8, 2021
|
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I understand advanced report service runs on different HTTPS port and customer wants to avoid exposing it to external world. Is there any way to handle it?
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0
|
361
|
March 19, 2021
|
|
Customer complains about a portal slowness issue wherein they face the issue in the off-peak hours say between 12AM-3AM when the user accessing the portal is very less. The issue gets automatically solved without any restart. What to check in such cases?
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0
|
361
|
March 10, 2021
|
|
What is the Maximum number of Assets that we can add in the SapphireIMS CMDB? Is there any restriction on the same to avoid slowness of the SapphireIMS Application?
|
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0
|
361
|
February 25, 2021
|
|
Where to update RPA server details if RPA runs in a defferent server
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0
|
360
|
January 7, 2022
|
|
How do I enable Service desk record's SLA details for end users i.e., for the users who are having only 'Submitter' role access?
|
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0
|
360
|
April 9, 2021
|
|
Sometimes logged-in user doesn't appear in windows machine inventory. What could be the issue?
|
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0
|
359
|
April 8, 2021
|
|
Can we automatically update the Location and Department of an Allocated Asset in the SapphireIMS CMDB, if the Location and Department of the Allocated User are updated in the Active Directory?
|
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0
|
359
|
February 25, 2021
|
|
What are the supported Dashboard Templates to create new dashboard?
|
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0
|
357
|
March 31, 2021
|
|
How do we control Approval manager list drop down while Sending record for approval?
|
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0
|
357
|
March 24, 2021
|
|
Why do we have LDAP as well as HRMS sync enabled for few customers? What is the use of it?
|
|
0
|
357
|
March 22, 2021
|
|
Customer has installed one software in a machine. But they want to see that information immediately in SapphireIMS without waiting for next scheduled inventory. What needs to be done for this?
|
|
0
|
357
|
March 2, 2021
|
|
Does SapphireIMS Service Desk support the “Delegation” feature. If yes, then for which Service Desk Role the Delegation feature is supported and how to configure the same?
|
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0
|
356
|
February 25, 2021
|
|
What are Availability and Health of Business Service?
|
|
0
|
355
|
April 5, 2021
|
|
Oracle JDK is now paid software. Is SapphireIMS registered with Oracle? If yes, then we will not have to pay additionally to purchase/use JDK. Or does SapphireIMS run on Open JDK?
|
|
0
|
355
|
March 18, 2021
|
|
How to install software in sapphireIMS IT automations
|
|
1
|
251
|
January 19, 2024
|
|
I have Office Standard 2019 and entitled to use downgrade rights for Office Standard 2010/2013/2016 with multiple product keys for each version. I don’t have means to add multiple product keys for same version in SapphireIMS, how can I handle this?
|
|
0
|
354
|
March 2, 2021
|
|
I don’t want to get alerted due to occasional CPU spikes that may hit thresholds. Can SapphireIMS take care of this?
|
|
0
|
353
|
March 27, 2021
|
|
Is zombie node will work for both agentless & agent discovery protocol?
|
|
0
|
353
|
March 8, 2021
|
|
How to ensure only the owner of the record can update the comments for ‘Reason for SLA violation’, as the system is allowing any technician to update the SLA violation reason?
|
|
0
|
352
|
April 25, 2021
|
|
Is it possible to Customize the User & Technician Dashboard?
|
|
0
|
351
|
February 26, 2021
|
|
I have hosted a website and providing some service through it. Whats the best way to monitor it in SapphireIMS?
|
|
0
|
350
|
April 5, 2021
|
|
My entire devices performance data collection not happening within poll time interval? Is there any configuration like increasing threads or any other option so that it attempts to collect more number of nodes in bulk?
|
|
0
|
350
|
April 1, 2021
|
|
How to check the health of my SapphireIMS application?
|
|
0
|
350
|
March 22, 2021
|
|
I want to hide my application server getting exposed to internet. What is the best way to handle this?
|
|
0
|
350
|
March 18, 2021
|
|
Can I set default SLA Comments that needs to be selected for SLA violation Comments?
|
|
0
|
350
|
February 26, 2021
|
|
Which AES and SHA versions used by SNMP V3 profile in SapphireIMS?
|
|
0
|
350
|
January 27, 2021
|
|
I need to send E-mail notification based on fixed field values of the Record such as on record Location, record service, etc. How to do?
|
|
0
|
349
|
April 7, 2021
|
|
How to make comment mandatory for a particular state?
|
|
0
|
349
|
March 24, 2021
|
|
Few Windows/Linux/MAC machines are used as standalone machines which are not reachable from corporate network. These users do not have admin rights and they won't come to office on regular basis. How should I deploy the agent with end user help?
|
|
0
|
349
|
March 22, 2021
|
|
Can I configure SLA based on condition?
|
|
0
|
349
|
February 26, 2021
|
|
Can we take a picture from mobile and attach to the ticket using MobileApp?
|
|
0
|
348
|
March 30, 2021
|